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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 128346 Views
  • 32 replies
  • 8 likes
  • 128346 Views
  • 32 replies
  • 8 likes

Cannot remove a member from the Family Plan

PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...

  • Visitor
  • Plan Premium Family  Country Italy  Operating System iOS   My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I Reset songs I played without effecting others on my family plan?

I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.

  • Visitor
  • I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
  • Joan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan reset after payment paused

I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...

  • Regular
  • I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I u...
  • Not applicable
  • 3540 Views
  • 20 replies
  • 9 likes
  • Premium for Family
  • 3540 Views
  • 20 replies
  • 9 likes

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PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the main profile login in premium account

I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.

  • Visitor
  • I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
  • Not applicable
  • 1237 Views
  • 2 replies
  • 0 likes
  • 1237 Views
  • 2 replies
  • 0 likes

Solved!! Share private playlist to kids app not working

I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://support.spotify.com/us/article/spotify-kids/ It seems t...

  • Casual Listener
  • I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://s...
  • Komplikaethe
  • Regular
  • 773 Views
  • 6 replies
  • 0 likes
  • 773 Views
  • 6 replies
  • 0 likes

Kids app shows content on a wrong language

PlanPremiumCountryGermany/UkraineDevicePixel 5Operating SystemAndroid 13 My Question or IssueI installed Spotify Kids app. The phone has Ukrainian language, but physically located in Germany. My kid does not speak German, but the app shows the recomm...

  • Visitor
  • Plan Premium Country Germany/Ukraine Device Pixel 5 Operating System Android 13   My Question or Issue I installed Spotify Kids app. The phone has Ukrainian language, but physically lo...
  • Maxim
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 3 replies
  • 0 likes

Expired Site when adding Someone to my family abo

PlanFamilyCountryGermanyDeviceiPhone 12 proOperating System(iOS My Question or IssueI have one open Spot in my family Account my wife changed phone and lost her password so i set a new Account For her and sent the invitation via WA and per email in B...

  • Visitor
  •   Plan Family Country Germany Device iPhone 12 pro Operating System (iOS    My Question or Issue I have one open Spot in my family Account my wife changed phone and lost h...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Block explicit podcasts in search results

My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...

  • Casual Listener
  • My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. H...
  • ParentSickofSpotfy
  • Casual Listener
  • 1929 Views
  • 13 replies
  • 2 likes
  • 1929 Views
  • 13 replies
  • 2 likes

Solved!! Lost this 1 year present referral link

 On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the ukPlanPremiumOperating System IOS 16My Question or IssueDoes anyone have the link for th...

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  • Regular
  •   On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the uk Plan Premium Operating Sy...
  • Sleepystarss
  • Regular
  • 799 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 799 Views
  • 16 replies
  • 0 likes

Superuser Contribution Charged for individual premium while on Fam Plan

My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.PlanPremium and FamilyCountryUSADeviceSAMSUNG GALAXY S20 My Question or IssueI've been charged for my Individual Premium...

  • Visitor
  • My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan. Plan Premium and Family Country USA Device SAMSUNG GALAXY S...
  • Vasil
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Questions for Premium for Family

PlanPremiumCountryPortugal My Question or IssueHi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like first to clear a few items:Do the accounts have separate log in passw...

  • Visitor
  • Plan Premium Country Portugal   My Question or Issue Hi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like f...
  • MihailY
  • Moderator
  • 612 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 612 Views
  • 3 replies
  • 0 likes

I can't play some songs from my acc but the same can be played frm diff acc

Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?

  • Visitor
  • Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Why can't family members use Spotify at the same time?

When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.

  • Visitor
  • When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country from Germany to france

Hi, as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family account. My son was able to connect because he is registered in ...

  • Visitor
  • Hi,  as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family a...
  • AlejaR
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Address doesn’t match

I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.

  • Casual Listener
  • I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.  
  • Maxim
  • Spotify Star
  • 472 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 7 replies
  • 0 likes

Superuser Contribution Estoy en plan dúo al cambio de teléfono ahora solo me permite plan gratuito

Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito

  • Visitor
  • Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
  • Lyubka
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I add a family member to my family premium plan?

I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I cannot add any more users. How can I change the pri...

  • Visitor
  • I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I...
  • Alex
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes