Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAudiobook is not working for us in family premium. How do I make purchased audiobooks ...
PlanPremiumCountryCzech RepublicDevice(iPhone 13 mini, iPhone 11, iPhone 13 pro, iPhone 13 pro max, iPhone 14 pro)Operating System(iOS 16.7.2)) My Question or IssueOur family manager forgot his password and we (like a family members) can´t cancel our...
PlanPremium - Family PlanCountryUKDeviceSamsung S23 & Alexa My Question or Issue I have a family plan and I can listen in my car and my wife can listen in hers. However I'm coming across a problem. My daughter has an Alexa in her room which is linked...
PlanPremium familyCountrySweden My Question or Issue: I got an email where it say “sons account name” has to verify home address otherwise account will go back to free.we didn’t get an email and no where could I find anything to do about it.and today...
I have a question, we registered on the Hungarian app but live in Germany. I cannot invite my children and my boyfriend because it says that out address does not match, but we leave in a same place. What can I do?
My daughter switched from Student to Premium ~3 months ago. I believe this happened automatically. I just started a Premium Family subscription. Will she be able to switch to Premium Family now? It just let her join my Premium Family, but she's telli...
DearIm a spotify user with a single account. My partner and I are trying to get a family account and even though we do live together and that we put the exact same address, i receive the following error message in attachment. « you need to live at th...
I'm trying to add a family member but they can't verify the address.When we click find address it finds the address but with a postcode from a different road and then tells us it doesn't match the account holder address.Why does spotify hold incorrec...
My partner and I switched to Spotify Duo last month and he’s the account manager. The free audiobook listening that was just announced yesterday only works for the account manager, not the second member on Duo; but only I want to be able to listen to...
i cant use it with my family and i did what the update payment method said but still nothing
Is it possible to share an audiobook purchase with a member of your Spotify Premium Family Account?
I added a family member to the family premium package but she is receiving the advertisments. How can this be stopped?
My children both live with me and I pay for Spotify family. They were bought iPhones by their dad and the apple accounts are registered to his address. Why can’t they be added to my account? It seems pointless having the account if they’re unable to ...
PlanPremiumCountry DeviceiPhoneX, iPhone 6s, iPad Mini, iPad ProOperating SystemiOS 12.3.1, Windows10 My Question or IssueMy 2 Echo Dots are not showing up as Spotify Connect devices when I link one of my family member Spotify accounts. Actually thes...
This problem concerns our profiles on iphone. My son borrowed my headphones to listen on Spotify on his IPhone. This switch caused my playlists and listening history to appear on his Spotify app. It appears as my profile now ”jumped over to his plan/...
PlanPremiumCountryCanadaDevice(Samsung Galaxy S23)Operating System(Android) My Question or IssueI have Family Premium and was able to get my wife and son set up even when they weren't at my home in Hamilton, On. However, my daughter is having a lot o...
I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to manually remove it PlanFree/PremiumCountry Device(iPhone 8,...
I'm logged into my account and need to update my address and remove 2 members - I can't do either
I want to change my profile Premium Individual (since 2019) to Family Premium. I have the opportunity to change, but when I select I receive following error message (sorry it is German):errorWir können dein Abo leider nicht umstellen. Das kann versch...
My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...