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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130996 Views
  • 32 replies
  • 8 likes
  • 130996 Views
  • 32 replies
  • 8 likes

Superuser Contribution problème

Bonjour, j’ai normalement un compte spotify family, ma famille paie pour le compte, mais malgré plusieurs invitations qu’ils m’envoient je n’arrive pas à avoir spotify prenium, cela ne veut pas s’acctiver en me disant qu’il y a un problème, mais pas ...

  • Newbie
  • Bonjour, j’ai normalement un compte spotify family, ma famille paie pour le compte, mais malgré plusieurs invitations qu’ils m’envoient je n’arrive pas à avoir spotify prenium, cela ne veut pas s...
  • Alfredo
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being able to invite family members

I have created a Premium Family Plan and paid for it. At first all my family members were included under my invitation and spent some days with premium accounts, they even confirmed their adresses after a week (wich were all the same as mine). But su...

  • Newbie
  •  I have created a Premium Family Plan and paid for it. At first all my family members were included under my invitation and spent some days with premium accounts, they even confirmed their a...
  • Alfredo
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify öğrenci indirimi premium üyeliği para çekildi fakat üyelik açık değil hemde 2 kere

Hesabımdan 2 kere 2 Mayıs 2018 günü para çekildi. Fakat öğrenci indirimi premium üyelik açık değil. Şuan sadece free üyelik açıktır. Paramın iadesini istiyorum.

  • Newbie
  • Hesabımdan 2 kere 2 Mayıs 2018 günü para çekildi. Fakat öğrenci indirimi premium üyelik açık değil. Şuan sadece free üyelik açıktır. Paramın iadesini istiyorum.
  • Alfredo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify Premium

I have successfully paid for the subscription but I don’t have Spotify Premium please help!

  • Newbie
  • I have successfully paid for the subscription but I don’t have Spotify Premium please help!
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Student
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemi indirizzo Spotify Family

Salve a tutti,Un mese fa io e altri miei 4 amici ci siamo abbonati a Family Premium. Allo scattare del mese sono stati detratti i soldi ma io e una mia amica siamo state sganciate, dalle email arrivate sembra che sia perché non è stato possibile veri...

  • Visitor
  • Salve a tutti, Un mese fa io e altri miei 4 amici ci siamo abbonati a Family Premium. Allo scattare del mese sono stati detratti i soldi ma io e una mia amica siamo state sganciate, dalle email a...
  • Alfredo
  • Roadie
  • 1179 Views
  • 1 replies
  • 0 likes
  • 1179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Only Allows Spotify Free

Hi, Just found out from my kids that our family subscription has turned everyone to Free only.Can't access the website to login or reach support. Thanks

  • Newbie
  • Hi,   Just found out from my kids that our family subscription has turned everyone to Free only. Can't access the website to login or reach support.   Thanks
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adres wijzigen

Hallo, ik had n account met mijn vriend zijn gezin, stond ook onder zijn naam ingeschreven, dit heb ik gewijzigd , en mijn eigen postcode ingevoerd. Nu stuurde mijn moeder een uitnodiging voor family spotify , en deze wilde ik graag accepteren, maar ...

  • Newbie
  • Hallo, ik had n account met mijn vriend zijn gezin, stond ook onder zijn naam ingeschreven, dit heb ik gewijzigd , en mijn eigen postcode ingevoerd. Nu stuurde mijn moeder een uitnodiging voor family...
  • Alfredo
  • Roadie
  • 4511 Views
  • 1 replies
  • 0 likes
  • 4511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you get your family back on your account?

HelloI haved got a new credit card, and i forgot to change the informations on the homepage, so i lost my family premium, i have typed in the correct card info now, but my family is no longer a part of my premium family and gets commercials, is the a...

  • Newbie
  • Hello I haved got a new credit card, and i forgot to change the informations on the homepage, so i lost my family premium, i have typed in the correct card info now, but my family is no longer a p...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Expulsão indevida do plano familiar

Dois membros do meu plano familiar e que moram comigo foram expulsos indevidamente do plano. Já tentei inúmeras vezes reenviar os convites para que eles possam ser integrados ao plano novamente, mas toda vez que eles tentam recebem uma **bleep** auto...

  • Newbie
  • Dois membros do meu plano familiar e que moram comigo foram expulsos indevidamente do plano. Já tentei inúmeras vezes reenviar os convites para que eles possam ser integrados ao plano novamente, mas ...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Exclusão indevida de membros plano família
  • 319 Views
  • 1 replies
  • 0 likes

Spotify Family Upgrade

I just upgrade to Spotify Family, and the invite is not working. It sends the invite to the email address, but then when the invite tries to Accept, it just goes to the subscription and payment page.

  • Newbie
  • I just upgrade to Spotify Family, and the invite is not working.   It sends the invite to the email address, but then when the invite tries to Accept, it just goes to the subscription and p...
  • Luke
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 538 Views
  • 1 replies
  • 0 likes

steps to accept invitation

I have sent the email to kids, how do they accept where are there steps to set up family. It shouldn't be this difficult.

  • Newbie
  • I have sent the email to kids, how do they accept where are there steps to set up family.  It shouldn't be this difficult. 
  • Maxim
  • Spotify Star
  • 20317 Views
  • 1 replies
  • 2 likes
  • accept invitation
  • 20317 Views
  • 1 replies
  • 2 likes

Can't add my son to family account

I try to add my son's account to my family account. He gets the invite on his mail, follows the link and enters all the additional data. Thereafter there's a message in red saying he cannot join this family plan. He is livning on the same address as ...

  • Newbie
  • I try to add my son's account to my family account. He gets the invite on his mail, follows the link and enters all the additional data. Thereafter there's a message in red saying he cannot join t...
  • cckeimig
  • Newbie
  • 396 Views
  • 2 replies
  • 1 likes
  • 396 Views
  • 2 replies
  • 1 likes

Family Plan

Hi, i'm having trouble to start a family plan that my husband invited me. It says that i can`t do it but doesn't says why. I put the same adress and after I submited it says tha i can`t be part of the family plan.thank you.

  • Newbie
  • Hi, i'm having trouble to start a family plan that my husband invited me. It says that i can`t do it but doesn't says why. I put the same adress and after I submited it says tha i can`t be part of t...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need for street name and number for verification of Spotify Family Premium

I have been using Spotify Family Premium for a year. Spotify emailed members of my family saying they have to verify their address should be similar to mine. We stll live in the same address, but 3 of our family members failed to verify last week. I ...

  • Newbie
  • I have been using Spotify Family Premium for a year. Spotify emailed members of my family saying they have to verify their address should be similar to mine. We stll live in the same address, but 3 o...
  • Alfredo
  • Roadie
  • 2297 Views
  • 1 replies
  • 0 likes
  • 2297 Views
  • 1 replies
  • 0 likes

Superuser Contribution FRAUDEEE

Todo es un fraude,Quiero mi dinero de regreso!! Jamas me llego mi subcripcion pero si me cobraron cual ahorro si son mas rateros que nada!!!

  • Newbie
  • Todo es un fraude,Quiero mi dinero de regreso!! Jamas me llego mi subcripcion pero si me cobraron cual ahorro si son mas rateros que nada!!! 
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Mode

The Offline mode didnt work and the free trial didnt work either and i cant get it back.

  • Newbie
  • The Offline mode didnt work and the free trial didnt work either and i cant get it back.
  • Alfredo
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Family Account

Hello! I invited a family member to the family account and she did a mistake on her address but forgot to change it again - now spotify kicked her out of the family account and I tried to send her another invitation that she got but as she tries to r...

  • Newbie
  • Hello!  I invited a family member to the family account and she did a mistake on her address but forgot to change it again - now spotify kicked her out of the family account and I tried to s...
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Upgraded to Family Subscription and charged twice.

I just upgraded to the Family subsription and paid the €14.99. I see on my account that I was also charged the €9.99 the next day also. Can I please be refunded the €9,99? Thanks

  • Newbie
  • I just upgraded to the Family subsription and paid the €14.99. I see on my account that I was also charged the €9.99 the next day also. Can I please be refunded the €9,99? Thanks
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify Family how many devises can listen offline

If you have spotify family how many devises can download music and listen offline? If one spotify premium account can download 3333 songs on 3 devises can all six allowed on the family plan do the same?

  • Newbie
  • If you  have spotify family how many devises can download music and listen offline?  If one spotify premium account can download 3333 songs on 3 devises can all six allowed on the family p...
  • RobiP
  • Music Fan
  • 1130 Views
  • 1 replies
  • 0 likes
  • 1130 Views
  • 1 replies
  • 0 likes

Premium Family Plan

My daughter has a single Spotify account and I want to start a family account. If she joins my family plan, then cancels her single account, will she lose all her music?

  • Newbie
  • My daughter has a single Spotify account and I want to start a family account. If she joins my family plan, then cancels her single account, will she lose all her music?
  • ChuckC59
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes