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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131024 Views
  • 32 replies
  • 8 likes
  • 131024 Views
  • 32 replies
  • 8 likes

How does the Family Plan interact with an existing premium account?

I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family plan. Is there a way to rollover what I have already ...

  • Casual Listener
  • I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family p...
  • songassistant
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödediğim ücret provizyonda kaldı

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılm...

  • Newbie
  • Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çeki...
  • Julian
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo.Todo bien, pero llevo tantos años usando spotify que ni recuerdo exactamente l...

  • Newbie
  • Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo. Todo bien, pero llevo tan...
  • Julian
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Spotify Öğrenci Premium parayı aldı hesap hala free

5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilmiş ve hesabım hala free görünüyor. Bunu nasıl çözeb...

  • Newbie
  • 5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilm...
  • d2tnz6bq0adsrhz
  • Casual Listener
  • 755 Views
  • 2 replies
  • 0 likes
  • 755 Views
  • 2 replies
  • 0 likes

Adding family member to spotify family.

Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on my free account, it automatically logs me into her spo...

  • Newbie
  • Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on m...
  • Luke
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Using Spotify Premium internationally?

Hi Everyone, I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel back and forth. Would they be able to use the account when they...

  • Newbie
  • Hi Everyone,   I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel b...
  • Luke
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same country. Can't change my country from PH to DE eithe...

  • Newbie
  • My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same c...
  • Luke
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

How to accept family plan invite

I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if there's no access to the email address?

  • Newbie
  • I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if t...
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Addebito vecchio account Premium dopo upgrade a Premium for Family

Ciao a tutti,dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium anteriore. Nella gestione dell'account dalla pagina web mi vien...

  • Casual Listener
  • Ciao a tutti, dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium a...
  • imattolo
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Passare da Premium a Premium for Family

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 euro sprecando i 9.99 euro del recente rinnovo oppure ...

  • Newbie
  • Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 e...
  • imattolo
  • Community Legend
  • 2098 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 2098 Views
  • 1 replies
  • 0 likes

Changing to a family plan

How do convert 2 plans into a family plan

  • Newbie
  • How do convert 2 plans into a family plan
  • kejt_
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Premium for family

Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t working . How can ı do?

  • Newbie
  • Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t w...
  • kejt_
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

cancel family

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL*snip*

  • Regular
  • I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT   IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL *snip*
  • kejt_
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Can´t accept family Invite

Hello dear Spotify Community! I cannot accept a family Invite today wich is totaly annoying Anybody can help me with that? Greets and best wishes!

  • Newbie
  • Hello dear Spotify Community!    I cannot accept a family Invite today wich is totaly annoying 😄  Anybody can help me with that?   Greets and best wishes!
  • Bittencourt
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

  • Newbie
  • Is it possible too pay Spotify for ever ? Just with one fee? Thx
  • Nico
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 295 Views
  • 1 replies
  • 0 likes

Unable to add younger family member to Spotify Premium

Hi,My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which is the minimum legal age to join a Spotify Family outsid...

  • Casual Listener
  • Hi, My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which i...
  • Roscoe6262
  • Casual Listener
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Premium Family Members having problem with my invitation

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem.

  • Casual Listener
  • What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem. 😞
  • LeoRager
  • Community Legend
  • 652 Views
  • 3 replies
  • 1 likes
  • 652 Views
  • 3 replies
  • 1 likes

Addres in my spotify

Hello Everyone; We have a fmaliy account.Now I can not use my priemium accouny because of addres!We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul.Is there anyone for help me?This is so important for me.

  • Newbie
  • Hello Everyone;   We have a fmaliy account. Now I can not use my priemium accouny because of addres! We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul. Is there anyone f...
  • Bittencourt
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family members automactically removed

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

  • Newbie
  • Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!
  • annienuriko
  • Newbie
  • 3293 Views
  • 8 replies
  • 1 likes
  • 3293 Views
  • 8 replies
  • 1 likes