Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131436 Views
  • 32 replies
  • 8 likes
  • 131436 Views
  • 32 replies
  • 8 likes

Frustrated!!! We constantly kick each other off!!

There are four of us on the plan. Only one of us can listen at a time. Not what I thought we were signing up for! Everytime someone else logs on it kicks out the person that was using Spotify. I've tried shutting down all devices and logging everyone...

  • Newbie
  • There are four of us on the plan.  Only one of us can listen at a time.  Not what I thought we were signing up for!  Everytime someone else logs on it kicks out the person that wa...
  • Bittencourt
  • Spotify Star
  • 964 Views
  • 2 replies
  • 0 likes
  • 964 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit card changed

Credit card changed and my family members were removed from the group. Trying to add them again and having issues. They can't join.

  • Newbie
  • Credit card changed and my family members were removed from the group. Trying to add them again and having issues. They can't join.
  • SergioDavid
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirmi

Öğrenci indirimi için kayıt olurken ücret kesmediği belirttiği halde paramı çekti daha sonra öğrenci olduğum onayladığı halde tekrar ücret talep edildi ve hala hesabım free olarak gözüküyor. Ya param iade edilsin ya da hesabım premium olsun, en kısa ...

  • Newbie
  • Öğrenci indirimi için kayıt olurken ücret kesmediği belirttiği halde paramı çekti daha sonra öğrenci olduğum onayladığı halde tekrar ücret talep edildi ve hala hesabım free olarak gözüküyor. Ya param...
  • SergioDavid
  • Roadie
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Premium account name

Hello, I have had a premium account for over 2 years in my name....I added my sister to the family package, but she didnt like it.....so I sent another family invite out to my mum, but the invite and owner name comes up as my sister!so I want to remo...

  • Newbie
  • Hello, I have had a premium account for over 2 years in my name....I added my sister to the family package, but she didnt like it.....so I sent another family invite out to my mum, but the invite a...
  • LeoRager
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

Ben öğrenciler için premium hesabı açtım ancak benden para alınmasına rağmen hesabım premium olmadı.Acilen problemin giderilmesini talep ediyorum. Google translate:I opened a premium account for students, but my account was not premium, even though i...

  • Newbie
  • Ben öğrenciler için premium hesabı açtım ancak benden para alınmasına rağmen hesabım premium olmadı.Acilen problemin giderilmesini talep ediyorum.   Google translate: I opened a premium accou...
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

I don't know how but somehow I got kicked out of my dads premium family.He tried to re-add me by sending an email as an invitation I got the email got redirected to the Spotify website but after I entered my information It just told me that I cant jo...

  • Newbie
  • I don't know how but somehow I got kicked out of my dads premium family. He tried to re-add me by sending an email as an invitation I got the email got redirected to the Spotify website but after I...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Familiar

Hola, estamos intentando incluir mi cuenta de spotify al grupo familiar pero no me permite ¿Podrían ayudarnos? ya intentamos re-enviar la invitación, cancelar y volver a agregar la cuenta pero no podemos Gracias

  • Newbie
  • Hola, estamos intentando incluir mi cuenta de spotify al grupo familiar pero no me permite ¿Podrían ayudarnos? ya intentamos re-enviar la invitación, cancelar y volver a agregar la cuenta pero no pod...
  • SergioDavid
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • Spotify Familiar
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola buenas tardes. Tengo un problema con el domicilio de mi cuenta, no recuerdo en orden, forma o manera lo escribí y ahora las personas que invito a mi cuenta no pueden entrar por el domicilio.

  • Newbie
  • Hola buenas tardes. Tengo un problema con el domicilio de mi cuenta, no recuerdo en orden, forma o manera lo escribí y ahora las personas que invito a mi cuenta no pueden entrar por el domicilio.&nbs...
  • SergioDavid
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! New Family Plan - questions

My 2 kids have Spotify Premium ($99 per year each). I'm told I can open a Spotify family plan and my wife and I can get accounts for less money than I am paying now. How do I do this? DO I cancel the kids premium plans first? What happend to the mone...

  • Casual Listener
  • My 2 kids have Spotify Premium ($99 per year each).  I'm told I can open a Spotify family plan and my wife and I can get accounts for less money than I am paying now.  How do I do this?&n...
  • LeoRager
  • Community Legend
  • 1672 Views
  • 9 replies
  • 0 likes
  • Famil Plan
  • 1672 Views
  • 9 replies
  • 0 likes

Family Plan

I have the spotify family plan and it is not letting my boyfriend join it?? He lives with me but when he goes to confirm the address it says he cant join?

  • Casual Listener
  • I have the spotify family plan and it is not letting my boyfriend join it?? He lives with me but when he goes to confirm the address it says he cant join?
  • LeoRager
  • Community Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Eliminación de mis usuarios

Hola, tenía a mi hermana inscrita en mi cuenta familiar y ha sido eliminada 2 veces porque no puede verificar mi dirección viviendo conmigo. No sé como validar exactamente la dirección como la ingresé inicialmente y ese ha sido el problema, la redacc...

  • Newbie
  • Hola, tenía a mi hermana inscrita en mi cuenta familiar y ha sido eliminada 2 veces porque no puede verificar mi dirección viviendo conmigo. No sé como validar exactamente la dirección como la ingres...
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

help!! Want to be in a new family community

hi guys, I need your help. I have had an account on spotify with my ex. We have broken up and are not on speaking terms. ( really can not contact him)Now i live with my family and i want to join their spotify account.They already subscribed me, but o...

  • Newbie
  • hi guys,   I need your help. I have had an account on spotify with my ex.  We have broken up and are not on speaking terms. ( really can not contact him) Now i live with my family and i...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fail to add a family member (Premium Account - same ZIP Code)

Hello, I'm a Spotify user from Brazil, and I'm trying to add my wife to my Premium Account, but when she tries to complete the subscription (after clicking the link sent to her) she receives an error message (Operation failed - not completed) with no...

  • Newbie
  • Hello,   I'm a Spotify user from Brazil, and I'm trying to add my wife to my Premium Account, but when she tries to complete the subscription (after clicking the link sent to her) she receives...
  • TomKoningCygnus
  • Newbie
  • 983 Views
  • 5 replies
  • 0 likes
  • CEP
    Family Member
    Premium
    same ZIP
  • 983 Views
  • 5 replies
  • 0 likes

I cant use my premium

I'm in a family premium group. But i cant use premium in my account. When i try to download my playlist, im always get an error. It says u're not a premium user. What should i do?

  • Newbie
  • I'm in a family premium group. But i cant use premium in my account. When i try to download my playlist, im always get an error. It says u're not a premium user. What should i do?
  • kejt_
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Where is my premium

So I created an account on through Facebook on my iPad and purchased premium also on the iPad, without using the app just the Spotify website, now when I log into the app on my phone with my Facebook it says that I only have the free subscription but...

  • Visitor
  • So I created an account on through Facebook on my iPad and purchased premium also on the iPad, without using the app just the Spotify website, now when I log into the app on my phone with my Facebook...
  • kejt_
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! 404 page not found when trying to start family

HiBeen trying to start a family subscritption (new account, only had the 30 free daysuntil now).Whenever I try to access https://www.spotify.com/family/ I get "404 page not found".Does anyone have any idea how to resolve this?ThanksGuy

  • Casual Listener
  • Hi Been trying to start a family subscritption (new account, only had the 30 free daysuntil now). Whenever I try to access https://www.spotify.com/family/ I get "404 page not found". Does a...
  • GRL102
  • Casual Listener
  • 989 Views
  • 4 replies
  • 1 likes
  • 989 Views
  • 4 replies
  • 1 likes

Problemas com plano familiar

Oi, moro com meu namorado e estamos com um plano premium familiar. Eu estava usando normalmente mas fui "desconectada"eu acho, meu spotify voltou para a versão gratuita. Meu namorado me envia o convite para entrar no plano novamente mas nao consigo e...

  • Newbie
  • Oi, moro com meu namorado e estamos com um plano premium familiar. Eu estava usando normalmente mas fui "desconectada"eu acho, meu spotify voltou para a versão gratuita. Meu namorado me envia o convi...
  • Bittencourt
  • Spotify Star
  • 4152 Views
  • 7 replies
  • 2 likes
  • 4152 Views
  • 7 replies
  • 2 likes

Key in wrong residential address

Hi. One of my family members key in the wrong residential address. And now he can’t join my famil under the family premium pack please help.

  • Casual Listener
  • Hi. One of my family members key in the wrong residential address. And now he can’t join my famil under the family premium pack please help.
  • Louisgoh86
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution share songs in premium family

how do I share multiple songs as the owner in premium family with one of my kids

  • Casual Listener
  • how do I share multiple songs as the owner in premium family with one of my kids
  • sally12
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • sharing multiple songs
  • 386 Views
  • 2 replies
  • 0 likes

getting premium family from my husbands acct

my husband has premium and we decided to add family premium....but my acct will not add to his... i do not or have ever had premium...i have always had a free acct

  • Newbie
  • my husband has premium and we decided to add family premium....but my acct will not add to his... i do not or have ever had premium...i have always had a free acct
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes