Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
For personal reasons, my brother couldn't be in charge of the Premium for Family Plan so we decided to change the account holder but we had a warning that we couldn't join a new Family Plan for at least 12 months. Is there something we can do to chan...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...
Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?
When I remove a member, they reappear without getting removed PLANPremiumCountryIndiaDeviceallOperating SystemN/A My Question or IssueAs stated above
Plan: Premium FamilyOS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists. Is that typical? Is there any way to recover their accounts? I...
I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?
i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us
PlanFamilyCountryAustraliaDeviceMacbook ProOperating SystemVentura My Question or IssueWhen I try to add my family members to the family account, the "we're all mixed up" screen appears. I have deleted cache and restarted, didn't help. I pay for fami...
A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!
PlanPremium family CountryFinland My Question or IssueIs Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an account for a child without email address?
We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family group and thinks we live in different countries. Is ther...
Hi,We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family account. Only the two parents have phones so can only ...
PlanPremium Family CountryAustralia Device(iPhone My Question or Issuewhy am I receiving regionally relevant adds in the middle of podcasts?I am a premium family member and had thought we paid to remove these interruptions
PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...
hi. i need a pro here. i've searched but cannot find any complete answers. thanks! i have lived in Portugal for 8 years, moving from USA where I started my Spotify premium account. After moving, I kept the account as an USA account since everything s...
For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the desktop website and it said something about my payment, whe...
I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been extended till 6 months, I don't know what is happeni...
Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns.Hur skall jag göra för att återfå abonnemanget?
My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address.I have update the Country details to Ireland; i don't appear to be able to see/edit my actual addre...
Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. Mogelijk kom ik niet in aanmerking omdat ik het abonne...