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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131662 Views
  • 32 replies
  • 8 likes
  • 131662 Views
  • 32 replies
  • 8 likes

How to add someone to my Family plan if Spotify rejects the address?

I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the right address even though it is precisely written as in ...

  • Visitor
  • I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the r...
  • Billy-J
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

cancelling premium family - do we all get a free account?

PlanFree/Premium - want to change from premium family to freeCountry- uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I cancel premium family will all 4 of us ...

  • Visitor
  • Plan Free/Premium - want to change from premium family to free Country- uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, W...
  • Billy-J
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

No duo premium account since reset smartphone

I reset my smartphone. I reinstalled Spotify and logged in with my Facebook account. But my Duo premium account no longer appears there.In the payment history it appears that I had subscribed to a premium subscription (solo) on November 22, 2022, but...

  • Visitor
  • I reset my smartphone. I reinstalled Spotify and logged in with my Facebook account. But my Duo premium account no longer appears there. In the payment history it appears that I had subscribed to ...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Migrate existing subs to new family plan?

I am currently paying for my son's premium subscription, but would like to explore a family plan - can I migrate his subs to the new family plan?

  • Casual Listener
  • I am currently paying for my son's premium subscription, but would like to explore a family plan - can I migrate his subs to the new family plan?
  • simonbakerman
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I have ...
  • freeredie
  • Visitor
  • 18210 Views
  • 40 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 18210 Views
  • 40 replies
  • 0 likes

I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

  • Newbie
  • I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
  • josetomessi10
  • Casual Listener
  • 4445 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 4445 Views
  • 4 replies
  • 0 likes

logged back into family plan and my account is as it was years ago

my daughter (plan manager) updated credit card details. so needed to invite me to the family link again. This initially worked , then this afternoon I was kicked out of premium, but still had my playlists. So thinking I should log out and log back in...

  • Visitor
  • my daughter (plan manager) updated credit card details. so needed to invite me to the family link again. This initially worked , then this afternoon I was kicked out of premium, but still had my p...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Will my partner be able to join family if she’s already connected to duo

I want to upgrade my plan from duo to family for my daughter to be able to use for her sleep time routine on the iPad. My partner and I are currently on the duo plan together with me being the main account holder. Just wondering if I change to the fa...

  • Casual Listener
  • I want to upgrade my plan from duo to family for my daughter to be able to use for her sleep time routine on the iPad. My partner and I are currently on the duo plan together with me being the main a...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes

Rabattiertes Abo umwandeln in duo

Wir haben einen vergünstigten Premium Account der 99 Euro im Jahr kostet und wollen diesen in einen duo Account umwandeln. Wenn wir auf der Internetseite unter abo ändern auf duo gehen wird uns allerdings immernoch der Betrag von 13.99 angezeigt. Die...

  • Visitor
  • Wir haben einen vergünstigten Premium Account der 99 Euro im Jahr kostet und wollen diesen in einen duo Account umwandeln. Wenn wir auf der Internetseite unter abo ändern auf duo gehen wird uns aller...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

I wanted to change Premium Plans, but was told I CAN'T

I see now that i can write a longer message.Hi Spotify,User here. I am writing in regard to something i NEVER thought would happen with your app.Spotify is my favorite app, i use it on a daily basis. I have severe anxiety that can only be calmed with...

  • Visitor
  • ...daily basis. I have severe anxiety that can only be calmed with music.  I recently wanted to join a different Premium Plan, a family one with my ACTUAL family. For the past few months, I j...
  • Mazziezwrld
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Says my address is wrong

My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are different and it's getting annoying.

  • Casual Listener
  • My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are d...
  • Zari1
  • Visitor
  • 285 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 285 Views
  • 6 replies
  • 0 likes

You're already part of this family

She was a plan member when I was on Due plan. I later upgraded to family plan and she is no more a member. When I send her the invite, she is unable to join. The app says she is already a member of the family and she's the plan manager.

  • Casual Listener
  • She was a plan member when I was on Due plan. I later upgraded to family plan and she is no more a member. When I send her the invite, she is unable to join. The app says she is already a member of t...
  • Maxim
  • Spotify Star
  • 133 Views
  • 4 replies
  • 0 likes
  • 133 Views
  • 4 replies
  • 0 likes

Want to confirm address but family member is abroad

PlanFamily PremiumCountryEST My Question or IssueMade a family premium plan years ago, added my parents' accounts to it. Now I want to add my partner to it as well, but Spotify tells me I need to "Confirm address" to be able to do that. The problem i...

  • Casual Listener
  • Plan Family Premium Country EST   My Question or Issue Made a family premium plan years ago, added my parents' accounts to it. Now I want to add my partner to it as well, but Spotify t...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing in low quality even on Premium

Hello ! I have Spotify premium, but ever since a couple days ago my music has been playing in low quality.I have toggled all the sound quality options I can, but it doesn't make a difference. Podcasts, downloads, and streaming all sound the same. I h...

  • Visitor
  • Hello ! I have Spotify premium, but ever since a couple days ago my music has been playing in low quality. I have toggled all the sound quality options I can, but it doesn't make a difference. Podca...
  • MartinT
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stopping

Songs stop playing after about 10 seconds and shows no music playing when you pull down the top bar thing or the little accessibility thing on the top right of an iPhone screen. When I go back to Spotify it starts the song over again after pressing p...

  • Newbie
  • ...potify it starts the song over again after pressing play. It’s just been doing this the last 2 or 3 days. iPhone 14 Plus Spotify premium for family Canada
  • Ivelina
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes