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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130895 Views
  • 32 replies
  • 8 likes
  • 130895 Views
  • 32 replies
  • 8 likes

Superuser Contribution Mum paid for duo, but my account is still free?

Hiya- my mum hJust payed for premium duo a few hours ago- we've had an out respective accounts connected to due for over a year now, so from my understanding it was just a normal payment- but my account isn't on premium? I've tried logging in and out...

  • Visitor
  • Hiya- my mum h Just payed for premium duo a few hours ago- we've had an out respective accounts connected to due for over a year now, so from my understanding it was just a normal payment- but my ac...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterar administrador do plano Família

Olá! Assinei por engano o plano familiar por uma conta diferente da minha principal, gostaria de alterar o administrador para a minha conta principal e retirar o administrador atual do plano, como posso realizar esse procedimento? Agradeço desde já.

  • Visitor
  • Olá!   Assinei por engano o plano familiar por uma conta diferente da minha principal, gostaria de alterar o administrador para a minha conta principal e retirar o administrador atual do plano...
  • Eni
  • Moderator
  • 770 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 770 Views
  • 1 replies
  • 0 likes

Premium page

I'm logged into Spotify app but it only shows me the premium page and I can't see or search for any songs.

  • Newbie
  • I'm logged into Spotify app but it only shows me the premium page and I can't see or search for any songs.
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I share Audio Books purchase with family plan members?

Can I share Audio Books purchases with my family plan members? If so, how? If not, why? PlanPremium Family

  • Visitor
  • Can I share Audio Books purchases with my family plan members?  If so, how?  If not, why?  Plan Premium Family  
  • msaether
  • Visitor
  • 3164 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 3164 Views
  • 3 replies
  • 1 likes

one Account - several streams

I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several individual accounts?

  • Visitor
  • I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several i...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Cannot invite family members to family plan

Hi - I have family premium and am not able to invite members. This is on Desktop MacOS, please advise.

  • Newbie
  • Hi - I have family premium and am not able to invite members. This is on Desktop MacOS, please advise.      
  • valberti
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution nao consigo adicionar meu filho no plano premium!

tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!

  • Visitor
  • tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Join Premium Family Account

Dear all, I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her account, whilst I have my own Premium Account right now.Can you...

  • Visitor
  • Dear all,   I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her a...
  • Dian
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Denúncia incorreta, como cancelar a denúncia !

Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

  • Visitor
  • Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country ...
  • Dian
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Resend family Invite

Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. Thanks

  • Visitor
  • Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. T...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 1 replies
  • 0 likes

Issues With Joining Spotify Family Account Even When Living Together

My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his profile and uses the payment method issued in the count...

  • Casual Listener
  • My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his p...
  • Maxim
  • Spotify Star
  • 350 Views
  • 7 replies
  • 0 likes
  • 350 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan - tellsmy son he is at a different address to me when he is not

PlanFamilyCountryUkDeviceSamsungOperating SystemAndroid My Question or IssueRepeatedly get the error that my son seems to be logging in from a different country when we are actually together at our home address. We don't have a vpn on or anything

  • Visitor
  • Plan Family Country Uk Device Samsung Operating System Android   My Question or Issue Repeatedly get the error that my son seems to be logging in from a different country when we a...
  • Joan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

I want to quit a family plan

I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.

  • Newbie
  • I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.
  • AdamDam
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Why can't my family use the premium features?

I send the link for them to join. They say they receive it, but they are just prompted to start their own account, which they did. Then nothing, they are just getting the free features with ads. What's the point of the Premium-Family if they can't en...

  • Visitor
  • ...hat's the point of the Premium-Family if they can't enjoy the same features, which is the ONLY reason why I signed up for it in the first place. MY account shows they are sharing my account, but they d...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mando una invitación a mi hijo para vincular a la cuánta familiar

A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta

  • Visitor
  • A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta
  • MihailY
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou

ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.

  • Visitor
  • ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
  • Yordan
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Add kids acct to roku spotify?

Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku. PlanPremium FamilyCountryUSADeviceroku

  • Visitor
  • Is it possible to access/add a spotify kids account to the roku version of spotify? I can't find the spotify kids app on roku.   Plan Premium Family Country USA Device roku
  • Cbatl
  • Visitor
  • 1400 Views
  • 2 replies
  • 3 likes
  • Premium for Family
  • 1400 Views
  • 2 replies
  • 3 likes