Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Bonjour, Mon profil a bien été validé. Cependnat j'ai été débitée de 9,99€Pourquoi?Merci,Camille
Hi, I'm from Thailand and because of Premium package, I had to choose 'Thailand' on my profile and it turned out I got many Thai playlists and also Thai songs. They bother me so much. Is it possible to remove them? I prefer not to see Thai language o...
He creado una cuenta Family Premium, y ya está el cargo en mi tarjeta bancaria. Me manda el enlace para invitar a mis tres hijos, y cuando les llega el link del invite, los redirige a la página de inicio, JAMÁS los manda a la página de REDEEM o CANJE...
Hi, Since a few months I have a Premium for Family account and I have been using one of the accounts while running and the main account from home (Sonos so the kids can modify as they choose). Now my kids wants to use the accounts on their mobile pho...
Hello, my husband and I live in Germany and at the same address. Our Spotify accounts are also marked as German. Yet, yeterday he tried to create a family account and I could not follow the invitation as by followng the link in the email invitation a...
Ailen İçin Premium da üyeliğe katacağım kişide normalde premium üyesi ben onu kattığımda onun ödemesi duracak mı nasıl olacak?
Hello, I have a family account and my daughter that lives with me has a student account. How can I add her account to my account? Thanks
Pagué el plan premium y el reproductor de música no me deja retroceder ni avanzar hacia atrás en las música me parece una estafa no poder realizar estas acciones ya que me pase a premium si no me lo solucionan pronto dejaré de abonar
Just got premium for family and it won't let me have unlimited skips even though my account says premium
I have spotify and pay monthly for my subscription, but when my friend sends me tracks a lot of them are unavailable on my account but he is able to play them? What's that about?
Dear all,Yesterday we started a familyaccount. For all three kids I followed the exact same steps:1) deleted the account they used2) deleted the whole app3) invited them4) reinstalled the free spotify app5) followed instructions in the mail. Now 3 ou...
Hi, I had double payment for my account. So what should I do ? Is there any mail adress or this 'help' topic is enough for this situation ?So sorry if this is wrong place...
Hi... Bought a Family subsciption 1+ year ago. Son and wife added. All brilliant and working.Now the wife is unable to join even though invites been sent like 10 times. No matter what i do, i can't get her in to the Family @spotify.I send invite to e...
Principalmente el problema que estoy teniendo es el siguiente:Hace un tiempo, supongo yo que menos de un año contraté el plan familiar siendo yo la administradora. Llene los cupos de dicho plan y este mes me di cuenta bque no sólo me cobraban el plan...
Hi my fiance is trying to add me back on to his family plan and the invite wont go trhough on my main email but when he tried my work email it went through just fine but that's not the email i use for my spotify. How can we get me added to his family...
My husband invited me to join our premium for family account in June but I am only getting around now to joining. Finding it very complicated and not able to do?
Is it actually a month before my Premium Family renews?Because I just change my plan from normal Premium to Premium Family. Last time check before I changed my plan, it will expire 9/25/17 and after I change my plan to Premium Family. The expiration ...
I received an invitation to join 'my' family as we just upgraded from a 1 User to a Family acccount. When I clicked on the link and added my new account - there were no place to specify the Country, but then when I was going to add he subscription 'c...
Hi guys, This morning I opened Spotify and an error message poped up saying that I have more than three devices using the off-line mode. I have the family account with my sister and my brother. On my side I have JUST one device on which I use offline...
So I'm in love with Spotify for years, but recently my stepfather make a family premium and put me in there but I have a few problems: I have the offline download, I can chose the song in the smartphone, but I can't jump or go back to songs like a fr...