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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131605 Views
  • 32 replies
  • 8 likes
  • 131605 Views
  • 32 replies
  • 8 likes

My family can't join my family's plan and we are all in the same address

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

  • Visitor
  • My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadı

kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.

  • Newbie
  • kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar ka...
  • Kiril
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium Duo keeps saying that the premium is paused.

My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...

  • Visitor
  • My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and...
  • Joan
  • Moderator
  • 694 Views
  • 9 replies
  • 0 likes
  • 694 Views
  • 9 replies
  • 0 likes

Keep getting error message when trying to confirm address to join Family Premium

PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...

  • Newbie
  • Plan Family Premium Country US My Question or Issue Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family P...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Removing Member from Family Plan AND keeping their playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...

  • Visitor
  • ...Family Plan and because of changes in our situation, two members of that plan need to be removed. I do not want them to lose their playlists, etc., however. What steps do I/we/they take to make s...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Sharing my family plan

Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?

  • Newbie
  • Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
  • AdamDam
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Changing a family member from kids to full premium family member

One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In the account management screen, all I can do is Remove a...

  • Visitor
  • One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In t...
  • Maxim
  • Spotify Star
  • 1002 Views
  • 1 replies
  • 0 likes
  • 1002 Views
  • 1 replies
  • 0 likes

Use a Promo Code in my family account

Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?

  • Newbie
  • Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already.  How can i fix this ...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reincorporar a un miembro en plan familiar

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País   Dispositivo (iPhone 8,...
  • Alex
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

I'm hearing ads but I have premium one month free trial

I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.

  • Visitor
  • I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan can't change extra zip code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...

  • Casual Listener
  • ...ave a family plan and  the address is adding the extra 4 digits on my account. My family signs up the address is not the  same so it won't work.  Because it's not adding the extra 4 d...
  • hankddog
  • Casual Listener
  • 199 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 199 Views
  • 2 replies
  • 1 likes

How can I make my duo subscription work for me?

Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...

  • Casual Listener
  • Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

BMW Idrive 6 app not available

PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...

  • Newbie
  • Plan Premium Country Norway   Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, I have a 2018 BMW with Idrive6 that c...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 403 Views
  • 1 replies
  • 0 likes

Family plan doesn’t let me join.

My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...

  • Visitor
  • My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to split a family account?

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

  • Casual Listener
  • We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
  • Dian
  • Spotify Legend
  • 22339 Views
  • 5 replies
  • 0 likes
  • 22339 Views
  • 5 replies
  • 0 likes

Can I restrict members on my plan to see who else is on the plan?

I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?

  • Visitor
  • I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Premium Family - Try Again Later

PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...

  • Visitor
  •   Plan Premium Family Country Australia Device  iPhone and iPad   My Question or Issue I am trying to accept the invite/join my family’s Premium Family account (I am c...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution how connect my android TV to premium account?

I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?

  • Visitor
  • I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account f...
  • Alex
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa hacked now won’t play acdc even after resetting Alexa

Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...

  • Visitor
  • Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa sp...
  • Alex
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes