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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131703 Views
  • 32 replies
  • 8 likes
  • 131703 Views
  • 32 replies
  • 8 likes

Superuser Contribution déconnexion journalière d'un membre de ma famille

Bonjour,J’ai un abonnement famille et j’ai invité ma fille avec le lien envoyé par mail, malheureusement elle est déconnectée systématiquement chaque jours, je dois sans cesse la réinviter, elle avait un abonnement étudiant mais je l’ai invitée sur l...

  • Visitor
  • ...vait un abonnement étudiant mais je l’ai invitée sur le family pour réduire les couts. Quelqu’un peux m’expliquer ce qui se passe? Merci  
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO PREMIUM CRASH

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

  • Visitor
  • Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address-computer won't let it match

I'm trying to get on family plan w my husband. We are checking both addresses and it keeps telling us address doesn't match. It won't let us change details like his says US and mine says USA but it wont let either of us change the US part!!

  • Regular
  • I'm trying to get on family plan w my husband. We are checking both addresses and it keeps telling us address doesn't match. It won't let us change details like his says US and mine says USA but it w...
  • Vasil
  • Moderator
  • 328 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 8 replies
  • 0 likes

Can't convert from Family Premium to Student plan

I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student.I am getting an error message that I am not eligible. I used an incognito browser as well.

  • Casual Listener
  • I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student. I am getting an error message that I am not eligible. I used an incognito browser as ...
  • Maxim
  • Spotify Star
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Family Premium

PlanFamily PremiumCountryPhilippinesDeviceAndroidMy Question or IssueI am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?

  • Casual Listener
  • Plan Family Premium Country Philippines Device Android My Question or Issue I am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?  
  • kaworu_bloodpaw
  • Roadie
  • 267 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 267 Views
  • 5 replies
  • 1 likes

Superuser Contribution Error inviting a family member

Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t join it until 12 months passed. Or join it to anothe...

  • Visitor
  • Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t j...
  • Lyubka
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo no option to change to

PlanI have a Premium Individual Plan and want to change to Duo.CountrySweden DeviceSamsung A41Operating SystemAndroid My Question or IssueI get an ad on my Spotify to get Spotify Duo, which I want to get for my partner. I have Spotify Premium Individ...

  • Visitor
  • ...uo or Family option under available subscriptions. How can I fix this?
  • Dian
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping receiving error when trying to join family plan

Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”

  • Visitor
  • Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”
  • Lyubka
  • Moderator
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Superuser Contribution Explicit lyrics

With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyrics are removed from text. Kind of defeats the purp...

  • Visitor
  • With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyr...
  • pinkney
  • Visitor
  • 325 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family account and individual privacy

I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches or music you might like or even on the alarm clock playl...

  • Visitor
  • I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches o...
  • Alex
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

payment of family premium annually

I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?

  • Visitor
  • I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

why i cant cencel my premium.Something went wrong. Try reloading the page.

i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.

  • Casual Listener
  • i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.
  • MateusM
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

why i cant leave the family premium plan?

i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen

  • Casual Listener
  • i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can we add our home as a family member?

We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might be using it from our cars. My kids are 2 and 7 so too ...

  • Casual Listener
  • We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might b...
  • Lyubka
  • Moderator
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Premium Family not registering as a paid service?

Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the login details for). In such I cannot access my Premium Fam...

  • Visitor
  • Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the l...
  • Prague
  • Spotify Star
  • 96 Views
  • 1 replies
  • 1 likes
  • 96 Views
  • 1 replies
  • 1 likes