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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131550 Views
  • 32 replies
  • 8 likes
  • 131550 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify blend issues

I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest are the other participant's songs. The same happened ...

  • Newbie
  • I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest ar...
  • valeribanana
  • Regular
  • 2164 Views
  • 3 replies
  • 2 likes
  • 2164 Views
  • 3 replies
  • 2 likes

Superuser Contribution How do I play Spotify on 2 different Amazon devices?

I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play for an account.

  • Casual Listener
  • I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play...
  • Eni
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! How to add a family member after moving to another country?

I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not until now changed the address nor the payment method. ...

  • Casual Listener
  • I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not u...
  • Maxim
  • Spotify Star
  • 357 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 5 replies
  • 0 likes

Solved!! new family member can´t join premium family abo

PlanPremiumCountryGermanyDeviceUlefone Armor 17 ProOperating SystemAndroid My Question or Issue A new mobile phone (my son) can´t join my family membership which has 2 open accounts left. The invite has been sent and received and a new account has be...

  • Casual Listener
  • Plan Premium Country Germany Device Ulefone Armor 17 Pro Operating System Android  My Question or Issue   A new mobile phone (my son) can´t join my family membership which has 2 o...
  • Verwitterung
  • Casual Listener
  • 306 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 4 replies
  • 0 likes

Changing Duo to family, does the duo secondary member loose their account

I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it suggested the other duo member would loose their account i...

  • Visitor
  • I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it s...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan payment issue

My girlfriend and I were using premium account.We decided to use a duo after we got married.We did the upgrade but my wife is getting a payment problem error while I can use the account but we make the payment automatically.Please help about this iss...

  • Casual Listener
  • My girlfriend and I were using premium account. We decided to use a duo after we got married. We did the upgrade but my wife is getting a payment problem error while I can use the account but we ma...
  • Joan
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My son and I are signed into same account. Cannot fix this!

So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another username in our family account, but NOTHING is working an...

  • Casual Listener
  • So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another u...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Playlist not transferred over to family account

I upgraded to to family and my husband's playlist haven't transferred over. His email is tommy.carter9@gmail.comIs there a way to move it over. It said he had to sign up

  • Visitor
  • I upgraded to to family and my husband's playlist haven't transferred over. His email is tommy.carter9@gmail.com Is there a way to move it over. It said he had to sign up
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mis familiares no se pueden unir a mi plan premium familiar

PlanPremiumCountryMéxico DeviceIPhone 13 proOperating SystemiOS 16.3.1 My Question or IssueNinguno de mis familiares se puede unir a mi plan que acabo de renovar, los que intentan son los mismos familiares que estaban anteriormente

  • Casual Listener
  • Plan Premium Country México  Device IPhone 13 pro Operating System iOS 16.3.1   My Question or Issue Ninguno de mis familiares se puede unir a mi plan que acabo de renovar, los qu...
  • Lyubka
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 3 replies
  • 0 likes

Another premium family member's music is in my recently played.

When a specific member uses Spotify, their activity shows up in my recently played even though their device says they are using their own account and it doesn't happen with other members of the plan (It's just their recently played and I'm the only o...

  • Newbie
  • ...hey have never logged in on any of the devices I use. Plan: Family Premium Devices: theirs: iphone 12 running iOS 16.3.1 -- mine: iphone XR running iOS 16.3.1 and Lenovo Flex Pad 5 running Windows 1...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 1 replies
  • 0 likes

Unable to switch off explicit content filter on controlling Family Premium account

PlanPremiumCountryUK DeviceAcer Aspire 5 laptop, Samsung Galaxy S7 (but same issue on various devices i've tried) My Question or IssueI have the controlling account for my Family Premium membership. I've so far only added myself and my one daughter t...

  • Newbie
  • ...y Family Premium membership. I've so far only added myself and my one daughter to the plan, with others to follow, but have been using it for a few weeks now. I can turn the explicit content on and o...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Premium plan (6 users) but my wife cannot join

PlanPremiumCountryPortugalDeviceSamsung Galaxy Operating System(iOS 10 My Question or IssueI have a Premium plan but my wife who lives in the same house as me cannot join. Each time I send her an invitation the message received back is that she can o...

  • Visitor
  • Plan Premium Country Portugal Device Samsung Galaxy  Operating System (iOS 10   My Question or Issue I have a Premium plan but my wife who lives in the same house as me cannot joi...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I purchased spotify last month on the 17th of January. On the 17th of February i was charged the monthly fee. Because January was my first month with a spotify account it is supposed to be free for that month. I'd like to know if the fee that was cha...

  • Casual Listener
  • I purchased spotify last month on the 17th of January. On the 17th of February i was charged the monthly fee. Because January was my first month with a spotify account it is supposed to be free for t...
  • eliyasanua2003
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't manage my playlist

I can't back nor forward tracks and it's not using my likes playlist. It's like a free version but I can choice songs whenever I want

  • Newbie
  • I can't back nor forward tracks and it's not using my likes playlist. It's like a free version but I can choice songs whenever I want
  • Lyubka
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family-share playlists EDITABLE by everyone, please

My fam all wanted to switch from Pandora, and while I can see the appeal of having a little more access to music; some of the settings are beyond frustrating!!! We just got started and there is no more "collaboration" setting, wth?? And why is there ...

  • Visitor
  • My fam all wanted to switch from Pandora, and while I can see the appeal of having a little more access to music; some of the settings are beyond frustrating!!! We just got started and there is no mo...
  • AlejaR
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution We have a family premium. But using google auth show "free" version

My wife is admin on the family premium.Her invite was to my google account (february 2019).My iphone is logged in (gmail and password) and shows premium.When using windows downloaded app and logging in via google auth (which seems to be only option),...

  • Casual Listener
  • My wife is admin on the family premium. Her invite was to my google account (february 2019). My iphone is logged in (gmail and password) and shows premium. When using windows downloaded app and l...
  • Alex
  • Spotify Legend
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connect family account

Everytime they try to link to my family plan there's an error but no explanation. What do I have to do????

  • Visitor
  • Everytime they try to link to my family plan there's an error but no explanation. What do I have to do????
  • Lyubka
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes