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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129219 Views
  • 32 replies
  • 8 likes
  • 129219 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Can not share my family plan

I bought a family plan.I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.We tried logging in on our smartphones and on our laptops while triple checki...

  • Casual Listener
  • I bought a family plan. I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address. We tried logging in o...
  • Azer19
  • Casual Listener
  • 936 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 936 Views
  • 10 replies
  • 0 likes

Existing spotify accounts

I am looking to upgrade to the family spotify premium package. All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium. Do they use thier currwmt account or do they have to create new ones...

  • Newbie
  • I am looking to upgrade to the family spotify premium package.  All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium.  Do t...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

change from premium to family account?

Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?

  • Visitor
  • Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked

Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money back I'll completely cancel my account this is totally...

  • Visitor
  • Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money b...
  • fantomas1
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ridiculous DUO PLAN not accepting the same address

This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and tried connecting the accounts via the same browser...

  • Visitor
  • This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and...
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo whilst traveling

I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a limit on how long I can be away for?

  • Visitor
  • I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK.  Will the plan work when I am away for is there a l...
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 2 replies
  • 0 likes

Kicked off Family Plan

PlanPremiumCountryUSADeviceALLOperating SystemALL My Question or IssueReceived an email asking to verify my account a week ago. After clicking the link to verify my email, Spotify informed me that I did verify my account. I didn't receive another ema...

  • Newbie
  • Plan Premium Country USA Device ALL Operating System ALL   My Question or Issue Received an email asking to verify my account a week ago. After clicking the link to verify my email, Sp...
  • Not applicable
  • 350 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 350 Views
  • 2 replies
  • 0 likes

Using family plan on multiple Alexa devices

I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because they don’t have logins for the Alexa app, so I assume ...

  • Visitor
  • I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because t...
  • Steve125
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am getting comersials as premium member

I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?rPemiumCountryNorwayDeviceFairphone 4Operating SystemAndro...

  • Visitor
  • I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?r Pem...
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add a family member despite the address being the same exactly

Premium Family Singapore MacBook Pro I tried to add my wife using the same exact address but the system keeps on saying that we need to live at the same address. Checked it a dozen times. Ran the process again and again and I am going mad. Has anybod...

  • Visitor
  • Premium Family Singapore   MacBook Pro   I tried to add my wife using the same exact address but the system keeps on saying that we need to live at the same address. Checked it a d...
  • Dian
  • Spotify Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Compré el Premium Familiar sin embargo no me deja compartirlo a mi familia

Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sale que no existe una cuenta con ese correo cuando es...

  • Visitor
  • Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sal...
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play my favorite podcast

I joined family premium last night. Now I can't play my favorite podcast: We Can Do Hard Things. It shows me the playlist. I have clicked on new and older content. It just scrolls the title banner and does not play anything on a phone or laptop. Othe...

  • Casual Listener
  • I joined family premium last night. Now I can't play my favorite podcast: We Can Do Hard Things. It shows me the playlist. I have clicked on new and older content. It just scrolls the title b...
  • Novy
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo payment only with PayPal, redeem 3-months premium code doesn't work

I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I really cancel my Duo and have a solo-premium for 3mon...

  • Visitor
  • I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I re...
  • Lyubka
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes