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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131597 Views
  • 32 replies
  • 8 likes
  • 131597 Views
  • 32 replies
  • 8 likes

My husband can't join our Spotify Premium Family plan

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...

  • Casual Listener
  • I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 17272 Views
  • 12 replies
  • 2 likes
  • Premium for Family
  • 17272 Views
  • 12 replies
  • 2 likes

Superuser Contribution Premium Family

Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

  • Visitor
  • Hello   I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
  • Novy
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter is registered on my family plan, but then her account is not wo

as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.

  • Visitor
  • as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.
  • Joan
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to link specific Spotify profile to specific Alexa profile

I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to her Alexa profile but I can't find directions as to how t...

  • Visitor
  • I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to h...
  • MihailY
  • Moderator
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution activate premium family in quebec

Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec

  • Visitor
  • Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec
  • Vasil
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי

הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?

  • Visitor
  • הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?
  • MihailY
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Família, mas aparece que meu último pagamento não foi realizado

Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não foi realizado" solicitando que se renove a assinatur...

  • Visitor
  • Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não f...
  • AlejaR
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution mijn dochter kan niet inloggen op het family abonnenment

ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschien te maken met haar apple telefoon?

  • Visitor
  • ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschie...
  • AlejaR
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soy premium, la aplicación no permite hacer funciones básicas.

No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó.Espero no sea para cobrar más.

  • Visitor
  • No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó. Espero no sea para cobrar más.
  • AlejaR
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

I can't join my Premium Family, it says that I'm in another country

I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right address. Please help I am going to cry

  • Visitor
  • I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right a...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! How do I include children <13 y. in premium family subsription (Austria)

I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I include my kids (=family)?

  • Visitor
  • I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I...
  • Maxim
  • Spotify Star
  • 588 Views
  • 1 replies
  • 2 likes
  • 588 Views
  • 1 replies
  • 2 likes

Switching the Plan Manager

We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin. Does anyone know how can I do this?

  • Visitor
  • We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin....
  • AdamDam
  • Spotify Star
  • 1672 Views
  • 1 replies
  • 0 likes
  • 1672 Views
  • 1 replies
  • 0 likes

Can not invite Family members

Two days ago i changed my account from premium individual to premium familyand got the confirmationthen I try to verifiy the adress and invite my family as i wrote in your description. Unfortunately its not possibly to open the site. The site is sear...

  • Casual Listener
  • Two days ago i changed my account from premium individual to premium family and got the confirmation then I try to verifiy the adress and invite my family as i wrote in your description. U...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can't i unlink my daughter's account from mine on Premium?

We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?

  • Visitor
  • We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?
  • Not applicable
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Addresses didn't match

PlanFamily PremiumCountryUnited StatesDeviceIphone XR/Operating Systemios/android My Question or IssueI sent my sister an invite and she had troubles accepting the invite because it said the addresses didn't match. I checked and double checked and th...

  • Visitor
  • Plan Family Premium Country United States Device Iphone XR/ Operating System ios/android   My Question or Issue I sent my sister an invite and she had troubles accepting the invite b...
  • Joan
  • Moderator
  • 527 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 527 Views
  • 7 replies
  • 1 likes

Superuser Contribution My playlist 2022 wrap is filled with my daughters music Family Premium

PlanPremium familyCountryUSADeviceIPhone 12Operating SystemIOS My Question or IssueMy daughter has her own account on our family premium plan. When she attempts to play music through her google home, it plays her music but uses my account. How can I ...

  • Newbie
  • Plan Premium family Country USA Device IPhone 12 Operating System IOS   My Question or Issue My daughter has her own account on our family premium plan.  When she attempts to p...
  • Vasil
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not working

Plan family premium Country Mexico Device IPhone 11Operating System iOS 16.1.2 My Question or IssueI downloaded my music, I have been using Spotify for 4 years already, some days ago I started having problems with the app, because even when I downloa...

  • Visitor
  • Plan family premium  Country Mexico    Device IPhone 11 Operating System iOS 16.1.2   My Question or Issue I downloaded my music, I have been using Spotify for 4 years a...
  • Vasil
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play explicit content on kids account

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 13 My Question or IssueI'm having an issue where content marked as explicit in a shared playlist appears in Spotify Kids, but the track can't be played. All other tracks play as normal.

  • Casual Listener
  • Plan Premium Country UK Device Pixel 5 Operating System Android 13   My Question or Issue I'm having an issue where content marked as explicit in a shared playlist appears in Spotify K...
  • Lyubka
  • Moderator
  • 660 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 660 Views
  • 3 replies
  • 0 likes