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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130986 Views
  • 32 replies
  • 8 likes
  • 130986 Views
  • 32 replies
  • 8 likes

I cant join Spotify family. The person paying has changed.

I am trying to join a family plan, it says i cant not join. However the family is still same only the person paying has changed.

  • Visitor
  • I am trying to join a family plan, it says i cant not join. However the family is still same only the person paying has changed.
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Visa payments

PlanFamily/ premium CountryEgypt Device(Samsung Galaxy a24)Operating System(Android 14 ) My Question or IssueI'm trying to resubscribe to family premium by visa but it sends me a message that the payment method cannot be done. Why is that??

  • Visitor
  • Plan Family/ premium  Country Egypt  Device (Samsung Galaxy a24) Operating System (Android 14 )   My Question or Issue I'm trying to resubscribe to family premium by visa b...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification

Just upgraded to family and it won’t accept any address we try for my family members. Also doesn’t give me the option to update my own address

  • Visitor
  • Just upgraded to family and it won’t accept any address we try for my family members. Also doesn’t give me the option to update my own address
  • Susan_GP
  • Moderator
  • 112 Views
  • 3 replies
  • 0 likes
  • 112 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why did I get an email saying that my premium plan is going to end?

I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account still says it'll be charged in the next monthly cycle....

  • Visitor
  • I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account s...
  • MihailY
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Credit card not accepted

Just signed up for a premium family account and I get a message back that credit card payment not accepted.I checked my credit card info, my cc account and everything is in order. There is no reason for it to not be accepted.

  • Visitor
  • Just signed up for a premium family account and I get a message back that credit card payment not accepted. I checked my credit card info, my cc account and everything is in order. There is no r...
  • Bittencourt
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Heylinz1
  • Casual Listener
  • 303 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Ivelina
  • Moderator
  • 888 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 888 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify playing from one account on other family member's device

We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...

  • Casual Listener
  • We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
  • Maria
  • Moderator
  • 1429 Views
  • 5 replies
  • 0 likes
  • 1429 Views
  • 5 replies
  • 0 likes

Spotify family member's account is stopping my playback

Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.

  • Visitor
  • Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the a...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Pack familiar

Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun estando todos aqui en la casa y en la misma ubicación....

  • Visitor
  • Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun est...
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Publicité malgré abonnement famille ???

Bonjour, mon épouse qui se trouve sur mon abonnement famille vient de changer de GSM en prenant un Iphone et elle a des publicités après avoir chargé l’application que faire pour ne plus en avoir ? Merci pour votre réponse. Translation : "My wife whi...

  • Newbie
  • Bonjour, mon épouse qui se trouve sur mon abonnement famille vient de changer de GSM en prenant un Iphone et elle a des publicités après avoir chargé l’application que faire pour ne plus en avoir ? M...
  • osornios
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Can family members link accounts so that we can automatically play each other's playlists

We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?

  • Casual Listener
  • We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 103 Views
  • 3 replies
  • 1 likes

Allowing Explicit content

PlanFamily PremiumCountryAustraliaDeviceMacbook Pro, iPhone XROperating System My Question or IssueMy dad and I have a Family Premium Plan. When he was setting up the account, he made sure to block explicit content. Later on, when I noticed I wasn't ...

  • Visitor
  • Plan Family Premium Country Australia Device Macbook Pro, iPhone XR Operating System   My Question or Issue My dad and I have a Family Premium Plan. When he was setting up the a...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Invite Link not working

Hello community, I've been trying to add family members to my Premium Family account...but as soon they click on the link given in the email that they received, the are simply sent to the general Login-in mask and not to the site with their individua...

  • Newbie
  • Hello community,    I've been trying to add family members to my Premium Family account...but as soon they click on the link given in the email that they received, the are simply sent t...
  • MartinT
  • Moderator
  • 2311 Views
  • 13 replies
  • 2 likes
  • 2311 Views
  • 13 replies
  • 2 likes

Superuser Contribution Cant play on two devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn my daily commute, I listen to spotify. Often my son will be home and will ask Alexa to pla...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On my d...
  • CDRowell
  • Newbie
  • 272 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 272 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Audiobooks on my Family plan.

Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...

  • Casual Listener
  • Hi,   I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't. I did some research, and apparently only Plan Managers can use Audiobooks. Why is this? And will t...
  • 31ctjerkpxqqadpxl2p6
  • Casual Listener
  • 3346 Views
  • 10 replies
  • 1 likes
  • Premium for Family
  • 3346 Views
  • 10 replies
  • 1 likes

Superuser Contribution Error Message "You Need to live at the same address"

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...

  • Regular
  • I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account s...
  • BogdannnZ
  • Visitor
  • 28650 Views
  • 60 replies
  • 4 likes
  • Premium for Family
  • 28650 Views
  • 60 replies
  • 4 likes

There was a problem. Please try again later.

My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...

  • Newbie
  • My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 62 Views
  • 1 replies
  • 0 likes

I can’t manage my members

PlanPremium Countryusa Devicemacbook and iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question: There is no Way to manage members in the member list. No buttons to edit update delete nothing. I’ve logged into the app and the we...

  • Casual Listener
  • Plan Premium  Country usa   Device macbook and iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question:   There is no Way to manage membe...
  • Maxim
  • Spotify Star
  • 201 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 5 replies
  • 0 likes

Why my family members can see each other

I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria

  • Visitor
  • I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 79 Views
  • 1 replies
  • 0 likes