Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Plan - family premiumCountry - brazil DeviceXiaomi 11Operating SystemAndroid My Question or IssueLike i Said at tittle, i received an email telling me that she would receive an email to verify her adress, the email never came (not even at spam).Now s...
My daughter was added as a member to my fmily plan and when I purchased a new phone, for some unknown reason she was dropped off of the plan. So I have invited her back and yes she get the answer that she can only join once every 12 months. Firstly h...
Hi, I live in Belgium and wanted to switch to Family Premium so both my kids can use it while stuying abroad (Denmark). Is that allowed? (cfr policy mentionning we need to "live under the same roof")
I was a student in US and had spotify premium student there. Now I am back home in India and I want to get added to out premium family account but spotify is not allowing me to change the country so I cannot get added to our family plan.
My playlists which have at a minimum 30 songs are now having songs being added in random places that I never added. Why?
When listening to podcasts on my acct I get ads, when I listen on the other acct there are no ads. We are both on the same Spotify premium duo plan.
I want to pay for my family plan for a year, can I use a gift card ?
I got an email from my wife for Spotify premium and when I typed all my information and entered it, I just got this error "4 - Oops something went wrong, please try again." Please of there is anything I can try I will.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just started hosting a Ukrainian refugee. When she clicked put in my address to join m...
Hola, le envié de nuevo la invitación a mi hermana pero le dice que no puede unirse al plan familiar, osea que tiene que ver yo soy la titular y la estoy agregando yo le mandé la invitación! Cómo se resuelve esto?
My Question or IssueHello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this issue.... I have just paid the monthly subscription for P...
PlanPremiumCountryGermanyDevice Operating SystemAndroid now - later Android and IOS My Question or IssueAt the moment I pay for a Premium Abo and one child is using it. How can I transform this into a Family Abo and invite other members of the family...
When I select an album or a playlist when the first track has completed it plays "Tricks up my Sleeve" and then other random songs that had been Liked by my daughter by are nothing to do with me. This occurs on whatever platform I've used in the last...
I'm log in my account and pay for the family premium and it still on free Spotify
Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.
I’m trying to sign up for a family premium
She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan
When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?
Why can I only join a new family plan once a year?
I want to give acces to my Daughter White Lives with me