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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129206 Views
  • 32 replies
  • 8 likes
  • 129206 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify songs stop playing after 10 seconds

Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an iPhone 12 Pro, premium account, version 8.7.24.1451

  • Casual Listener
  • Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an...
  • Jeremy
  • Spotify
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add address after purchasing Premium Duo

I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any option to control my duo account.

  • Visitor
  • I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any opti...
  • Yordan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce la dirección aunque sea la misma en el otro user de plan duo

Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con la mía ( que es la titular)

  • Visitor
  • Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con l...
  • Elena
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, je n'ai pas reçu de lien via mon mail pour le concert de Damso

Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?

  • Visitor
  • Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?
  • Alex
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 1 likes
  • 195 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan address

My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?

  • Newbie
  • My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?
  • Vasil
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que no tengo premium si se me hizo me cargo a la tarjeta?

Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso

  • Visitor
  • Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso
  • Kiril
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Can you join a family plan while already on one?

I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.

  • Visitor
  • I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

I get "You can't join this plan" when accepting a family invitation

Hi,Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can you please help me join?The old link is expired and the ...

  • Visitor
  • Hi, Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can y...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

How would you use Premium Family Memberships with 2 homes?

We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create a cabin account with separate email address?

  • Casual Listener
  • We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create ...
  • Maxim
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

ACCOUNT WONT LET ME DELETE OR ADD NEW MEMBERS

I HAVE NO WAY TO ADD OR DELETE MEMBERS - MY DAUGHTER GOT KNOCKED OFF AND HAS TO CREATE NEW ACCOUNT AS HER OLD EMAIL IS NO LONGER. I NEED TO SEND HER AN INVITE AND I HAVE NO FUNCTION ON "MANAGE PLAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE A...

  • Visitor
  • ...LAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE ARE PAYING FOR FAMILY AND ONLY USING 6 PEOPLE? THANK YOU
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution family mix doesn't show up for any of us on the plan

i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt into seeing it on our profiles. we've also tried unins...

  • Visitor
  • i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt int...
  • Elena
  • Moderator
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Can I have Premium Family with children at university. I don't want 3 separate subscriptions.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to upgrade to a Family Plan but it just says I'm ineligible. Please help.

Hello my username is Badachca. I am currently Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the Pick Your Premium page it just keeps saying I am ineligible. ...

  • Newbie
  • Hello my username is Badachca. I am currently  Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the P...
  • Julian
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution me estan cobrando doble mi cuenta familiar que onda

quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso

  • Visitor
  • quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso
  • Novy
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

I can't enjoy the family plan for others members

I can't add to other members because the app send to the Spotify free

  • Visitor
  • I can't add to other members because the app send to the Spotify free
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

individual to duo?

PlanDuoCountryCanadaDeviceiPhoneOperating SystemiOS 15 My Question or Issuei bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individual. is there a way i can change it into a duo plan with another gift card? i cant co...

  • Newbie
  •   Plan Duo Country Canada Device iPhone Operating System iOS 15   My Question or Issue i bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individu...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

I can't change my country and my family members can't be added

My plan was in USA.I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.

  • Visitor
  • My plan was in USA. I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes