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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131442 Views
  • 32 replies
  • 8 likes
  • 131442 Views
  • 32 replies
  • 8 likes

Ive tried setting up family premium multiple times but it keep saying error

Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses to tell me the wrong part. Im at a complete loss he...

  • Newbie
  • Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses ...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

How do I add my account to a family plan

My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into

  • Visitor
  • My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

How do i change an invited member to be the plan manager?

My wife would like to be the plan manager, replacing me. Can there be two plan managers?

  • Visitor
  • My wife would like to be the plan manager, replacing me. Can there be two plan managers?
  • MattSuda
  • Spotify Star
  • 608 Views
  • 1 replies
  • 1 likes
  • 608 Views
  • 1 replies
  • 1 likes

Spotify says I'm in a different country and I am unable to join family plan

My family lives together in the US, but for some reason Spotify is saying that I'm in a different country and will not let me join the family plan. I was previously on the family plan, but got kicked out and am not able to rejoin.

  • Visitor
  • My family lives together in the US, but for some reason Spotify is saying that I'm in a different country and will not let me join the family plan. I was previously on the family plan, but got k...
  • Maxim
  • Spotify Star
  • 2351 Views
  • 1 replies
  • 0 likes
  • 2351 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cannot join the family mix

Hi. He is the owner of the family plan.I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest versions of the apps. Today I got the information that the probl...

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  • Music Fan
  • Hi. He is the owner of the family plan. I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest v...
  • Alex
  • Spotify Legend
  • 1884 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 1884 Views
  • 11 replies
  • 1 likes

I can't join the family premium

Hi,My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join this plan. You can only join someone else's plan once every 12...

  • Visitor
  • Hi, My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message;  "You can't join t...
  • Maxim
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 222 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kid's account disappeared when subscription lapsed

Plan: Premium FamilyCountry USA Device iPad ProOperating SystemLatest iOS We had to change the card on our account, and found out when our plan lapsed. But after signing up again and logging into Spotify Kids my daughter's account went away. Her name...

  • Casual Listener
  • Plan: Premium Family Country USA   Device iPad Pro Operating System Latest iOS   We had to change the card on our account, and found out when our plan lapsed. But after s...
  • thoughtreactor
  • Regular
  • 547 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 547 Views
  • 3 replies
  • 1 likes

Can't add my child to family plan

I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred."Please help

  • Visitor
  • I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred." Please help
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my WIFE isn't able to join my family premium plan

I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife and of course she lives with me. Spotify has an esquiso...

  • Casual Listener
  • I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife a...
  • Billy-J
  • Spotify Star
  • 1646 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1646 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 380 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

  • Visitor
  • Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...
  • Vasil
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix not showing after renewing premium family plan

PlanPremium FamilyCountryAustraliaDevice(iPhone 7,8,13)Operating System(iOS 15.3.1) My Question or IssueFamily mix is not showing for any of the family members expect the plan manager. I have tried to share via txt and followed the previous FAQ to le...

  • Newbie
  • Plan Premium Family Country Australia Device (iPhone 7,8,13) Operating System (iOS 15.3.1)   My Question or Issue Family mix is not showing for any of the family members expect the p...
  • Vasil
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

Family Plan, college student

I'm in the U.S. and I'm considering upgrading to the Premium Family plan. I am wondering if my college-student son, who lives on-campus, can be included in that membership. He still uses our physical postal-address.

  • Newbie
  • I'm in the U.S. and I'm considering upgrading to the Premium Family plan.  I am wondering if my college-student son, who lives on-campus, can be included in that membership.  He still u...
  • Hous194
  • Casual Listener
  • 1811 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1811 Views
  • 2 replies
  • 0 likes

Daughter cant join family account

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?

  • Newbie
  • Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
  • Maxim
  • Spotify Star
  • 295 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 295 Views
  • 2 replies
  • 0 likes

Family Invite not working

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...

  • Casual Listener
  • Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...
  • drewduds
  • Visitor
  • 3277 Views
  • 6 replies
  • 0 likes
  • 3277 Views
  • 6 replies
  • 0 likes

Superuser Contribution adding family members to family plan internationally

I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?

  • Visitor
  • I have signed up for the premium family plan.  I live in Germany.  It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'.  A...
  • Novy
  • Moderator
  • 1387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error - Adresses are not matching

PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...

  • Newbie
  • Plan Family Premium Country Switzerland   I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
  • Vasil
  • Moderator
  • 478 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 478 Views
  • 1 replies
  • 0 likes