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bloqueo en la cuenta premium familiar

bloqueo en la cuenta premium familiar

 

Plan

familiar Premium

País

 Colombia

 

Mi pregunta o problema

 Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta 

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1 Reply

Hey there @david_gomez15,

 

Thanks for posting and welcome to the community!

 

Since the Community's official language is English, we hope you don't mind us replying in English.

 

Please keep in mind that all members of a Premium for Family plan must reside at the same physical address.

 

If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan. If that's the case and you still live in the same address as the plan's owner, could you ask them to reinvite you to your plan?

 

Let us know how that goes 🙂

KaterinaModerator
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