can't add a new member on my family suscription

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can't add a new member on my family suscription

javierlopezn
Casual Listener

Hi.

In my premium family plan I have a problem, it will not let me add new users even if they put the correct data, even one was already inside since time ago and suddenly was not inside the plan and could no longer join again.

I need to know why and what is the solution?

Thank you.

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Re: can't add a new member on my family suscription

azzh
Newbie

i need help with this ,i cant add a 3 family menbers 

21 Replies

Re: can't add a new member on my family suscription

Rock Star 15
Rock Star 15

Hey @javierlopezn, welcome to the Spotify Community!

Are your family members getting some kind of error message when they try to join the Premium for Family subscription?

Looking forward to your response :)

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
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Re: can't add a new member on my family suscription

javierlopezn
Casual Listener

Hello Jacob

 

Tanks a lot

 

Yes, an error message that says "we could not confirm that you live in the same address as the account holder", I verify the data and they are correct.

I add an image of the error (in Spanish)

 

Best Regards.

7df172f3-e192-49b8-8db1-f21786f4cdc2.jpg

Re: can't add a new member on my family suscription

racielvazquez1
Casual Listener

i have the same problem with my family users, 3 of them are out of the plan, and they cant join again... even when they are typing the correct data.

Re: can't add a new member on my family suscription

Suliban
Newbie

I have the same problem. The link is not working!

Re: can't add a new member on my family suscription

alessa25
Casual Listener

i have the exact same problem, i got famili suscription last month and i added 3 family members, but when the month ended it kicked out all 3 members from the family suscription and i can't get them back on it... please someone help me :(

Re: can't add a new member on my family suscription

marcoborile
Casual Listener

I'M ALSO HAVING THE EXACT PROBLEM. IT'S BEEN 2 MONTHS OF PAYING FOR "PREMIUM FAMILY" BUT I'M THE ONLY ONE ABLE TO USE IT. BRUTAL....

Re: can't add a new member on my family suscription

revillonlaurent
Newbie

same problem, one of my family member can't join although she lives in the same house. it's unbelievable spotify doesn't have direct support

 

Re: can't add a new member on my family suscription

javierlopezn
Casual Listener

can you please give us a solution!

Re: can't add a new member on my family suscription

narinhabb
Newbie
I'm having the same problem! My brother can't come back to the plan and I'm really thinking of cancel my Spotify if this problem isn't solved.
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