cannot sign up for family

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cannot sign up for family

Anthontd
Casual Listener

Plan

Premium

Country

South Africa 

Device

PC

Operating System

Windows 10 64 bit

 

My Question or Issue

 When I try to sign up for family plan by going to http://www.spotify.com/family it redirects me to http://www.spotify.com/za/family and give me a 404 error page

5 Replies

Re: cannot sign up for family

Rock Star 22
Rock Star 22

Hey @Anthontd, and welcome to the community.

Hope you're doing great!

 

Could you try this using another browser or incognito mode to see if that makes a difference? If you're still having trouble, could you send me a screenshot of the error message being shown? Please hide sensitive info when posting to the community.

 

Keep me in the loop :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: cannot sign up for family

Anthontd
Casual Listener

Happens with all browsers. Basic 404 page not found error:

 

 

Capture.JPG

Re: cannot sign up for family

Rock Star 22
Rock Star 22

@Anthontd

 

Thanks for the screenshot :)

 

I tried it on my end and eveything is working fine, even with both links. In this case, could you try going to the site again, and change your country to the country you are currently to see if that works? All you will do is scroll all the way down and you will see "Country..." (Screenshot Attached).

 

Let me know how this goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Capture.PNG

Re: cannot sign up for family

Anthontd
Casual Listener

Nope country is already set correctly. 

Highlighted

Re: cannot sign up for family

Rock Star 22
Rock Star 22

@Anthontd,

 

Thanks for the reply :)

 

Does trying another device make a difference?

Keep me posted.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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