commercials during premium family


commercials during premium family




Premium Family

Country   NL


My Question or Issue


I have a premium family play for a while now. For unknown reasons I hear commercials comming through on some playlists, which is annoying if you pay to not hear commercials 😉


My account details clearly state premium family of which my account is the administrator.  and all payments are paid in full.  


I tried logging in  logging out on laptop, mobile phone etc.  nothing seems to help. 


any ideas ?


1 Reply

Re: commercials during premium family

Rock Star 19
Rock Star 19

Hi there @Ergodus

thanks for reaching out about this !


Are you getting commercials during regular playlist listening or does this happen while listening to Podcasts ?


Any screenshots you can provide will help as well.


Thanks for you cooperation 🙂

OneByBooRock Star 19
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