commercials during premium family

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commercials during premium family

Newbie

 

Plan

Premium Family

Country   NL

 

My Question or Issue

 

I have a premium family play for a while now. For unknown reasons I hear commercials comming through on some playlists, which is annoying if you pay to not hear commercials 😉

 

My account details clearly state premium family of which my account is the administrator.  and all payments are paid in full.  

 

I tried logging in  logging out on laptop, mobile phone etc.  nothing seems to help. 

 

any ideas ?

 

1 Reply
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Re: commercials during premium family

Rock Star 18
Rock Star 18

Hi there @Ergodus

thanks for reaching out about this !

 

Are you getting commercials during regular playlist listening or does this happen while listening to Podcasts ?

 

Any screenshots you can provide will help as well.

 

Thanks for you cooperation 🙂

OneByBooRock Star 18
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