family account: Spotify states we live in 2 different countries even if we are not

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family account: Spotify states we live in 2 different countries even if we are not

Newbie

Hello,

 

my husband and I live in Germany and at the same address. Our Spotify accounts are also marked as German. Yet, yeterday he tried to create a family account and I could not follow the invitation as by followng the link in the email invitation a banner popped up stating I live in a country different then my huband!

What is happenning there?

 

thanks

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Re: family account: Spotify states we live in 2 different countries even if we are not

Rock Star 24
Rock Star 24

Hey @vgsantini,

 

I'd recommend making sure that both accounts have set the same country setting: https://support.spotify.com/account_payment_help/account_basics/how-can-i-change-my-country-setting/.

 

Let me know how it goes 🙂

MaximRock Star 24
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