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family, my brother can't access

family, my brother can't access

hi! I have premium family with my 3 brother since 2 month, today suddenly for one doesnt work and his email wasnt on the list amymore. I have send again the invite at the mail, but when he open it spotify say that he cant enter in family. the adress is always the same. can somebody help??

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1 Reply

Hey @elisatirelli85, welcome to the Community!

 

Do they have any trouble joining your plan using an incognito window? They can also try using a different device to see if it makes a difference.

 

Let us know how it goes.

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