giftcard not redeeming

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giftcard not redeeming

OSUMike
Visitor

Plan

Family Premium

Country

USA

Device

Laptop

Operating System

Windows10

 

My Question or Issue

I was given a Spotify gift card as a gift.  Why I can't I redeem a gift card onto my Family premium account

 

 

 

 

1 Reply
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Re: giftcard not redeeming

Moderator
Moderator

Hey there @OSUMike,

 

Thanks for reaching out! 

 

The reason why you're unable to redeem the gift card is that gift cards cannot be used with subscriptions such as Premium Student or Premium Family. This is so because these 2 subscriptions are already with a discounted price. 

 

There are several options you can use if you're the manager of the Premium Family:

 

  • Give the gift card to someone who has Spotify Premium
  • Cancel your subscription, wait until your Premium time is over and your account is reverted to Free. Redeem the card and only after that upgrade to Premium Family again. 
    Note: Then you will have to invite the members of your plan again
     

We hope this helps! Keep us posted :)

PetyaModerator
 
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