[iOS][Other] Premium Family member on plan, but CAN'T access premium features

[Thomas70times7]

• My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on their apps.

I've tried removing and re-adding her to the plan, and reinstalling the app on her phone but it's not working. She has an iphone 6.

[Xenia]

Hey there @Thomas70times7,

Glad to have you on the Community! No worries, we're here to help 🙂

If you can see that your sister is a member of your Family plan, but her account appears to be on Free, she might have two accounts registered with us and the one she's logged in is still on Free. 

We'd recommend visiting this support page if you need help finding other accounts.

Hope this helps. Let us know how you get on.