invitation doesn't work

Reply

invitation doesn't work

ulcix
Visitor

 

Plan

Premium

Country

Poland

Device

Samsung Galaxy 9,Dell laptop

Operating System

 

Android Oreo, Windows 10

 

My Question or Issue

I have a family plan,I added 3 members and it works for all of us,but when i send an invitation for 4th it just doesn't work. I tried sending link (for a month) by messenger and mail,even opening it in incognito and by different devices.Few times each. Still have a notification "problem,try later". Member had premium previously,but already canceled that subscription.We just don't know where is the problem.

1 Reply
Highlighted

Re: invitation doesn't work

Rock Star 22
Rock Star 22

Hey @ulcix, thanks for reaching out to the Community!

 

Sorry to hear this.
Could you try sending them another invite using a different valid email address? If that doesn't help, please send me a screenshot of what happens when the member tries to accept the invite. Make sure to hide sensitive info when posting to the Community.

 

Keep me updated  

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS