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invite code invalid, wrong account?

invite code invalid, wrong account?

so twice now with different emails, my son has sent an invite code from his premium account. so when I go to sign up using the email he sent the code to, I enter all my information to sign up and it ends up giving me a free regular account under my daughter? There is no where to put in a code except under the redeem and each time it says it is invalid. How do I sign up under my sons premium account? 

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5 Replies

Hey @mommunsell,

 

It should work like this:

 

  1. Click on Accept invitation in the email you received.
  2. Than a new browser tab will open.
  3. Click redeem.

When it says it is invalid ask your son to resend the invitation.

 

 

Have a nice day!

LK608

LukeSpotify Star
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When I did that each time it opened a new browser window and said login or
create account. It did not have anywhere to redeem the code.

In this window you have to log in and then the redeem site should appear.

LukeSpotify Star
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Note: I'm not a Spotify employee.

ok, well, it is still confusing because when I created an account it sent
me an email to confirm the account and when I clicked on the link it opened
a new spotify page that said
Congratulations! You are about to join the family plan of xxxxxxx Munxxx

Only thing is this is the wrong family plan. The invite was sent by my son
and this account says it is my daughters?

Nevertheless I did go ahead and confirm the account and it did say
congratulations you have joined premium for family so something did work,
don't know how those accounts got mixed up like that.
Another thing though that is weird and I would like to changed it it
created a totally random long fake user name, not the one I created when I
made the account and apparently you can't change it? I would really like to
change it if possible. Would I need to delete this account and start over
somehow?

Thanks for helping.

Karen

Hey again,

 

I think at the moment Spotify gives every new account a weired account name.

If you want Spotify to change that you can vote here.

When you think it’s a good idea being able to change the username you can vote here.

 

Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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