kicked out of family account

[casparbijleveld]

Dear all,

I recently cannot enter Spotify under my family account anymore. We live on the same address and my sister (same last name) is the owner of the account. How can I fix this, we have  no clue...

Thanks, Caspar

[Maria_B]

Hey @casparbijleveld!

Welcome to the Spotify Community.

We’re sorry you feel you were wrongly removed from the Premium for Family plan. In this case, you can get in touch with our team from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.