my code for premium family isn't working

[bmwzyu]

every time I get a code to join my mom's family premium it doesn't work and says it's not valid when I try to redeem it? Why?

[Luke]

Hey @bmwzyu,

Apologies for the late reply, but maybe I can still help :)

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke