my wife paid for premium family and it is showing my account suspended not paid

[Jlloyd1]

Plan

Free/Premium

Country

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Why does my premuim plan seem to seperate monthly and I get billed twice ? 

[Bittencourt]

Hi @Jlloyd1, thanks for writing!

When you click on the link bellow, do you see the receipts correctly?

https://www.spotify.com/account/subscription/receipt/

Are you being charged twice a month for the Premium for Family? When did it start?

[Jlloyd1]

No I don't however the money has been taken from my account. Thanks for your reply.

[Bittencourt]

Ok @Jlloyd1,

There are a few reasons why you might see two charges in one month: 

• Are the charges on two different days? Then you're probably paying for more than one account. We’d recommend checking our support site to learn how to find and cancel any other accounts.
  
  
• The payment was unsuccessful, but appeared on your statement anyway. If we’re unable to process the payment, the funds will reappear on your statement soon. This is all part of your bank/credit card’s authorization process. You can reach out to them for more information. You may see multiple charges like this if you tried the payment multiple times.
  
  
• If you’ve recently upgraded from Premium to Premium for Family your renewal date may come earlier than usual, possibly in the same month as your previous payment. This is because of the price difference between the two subscriptions. You can check your Premium renewal date on your Subscription Page.

Hope this is more helpful!