not possible to add spouse (same household!) to spotify family

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not possible to add spouse (same household!) to spotify family

Regular

 

Plan

Premium

Country

Germany

Device

Samsung Galaxy S8

Operating System

Android 8.0

 

My Question or Issue

 

Hi there,

I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an error occurs, referring to the FAQ. 

This is really weired, as I am paying for a service which is not working properly. 

Thx for help.

3 Replies
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Re: not possible to add spouse (same household!) to spotify family

Moderator
Moderator

Hey there @bivvo,

 

Thanks for posting in the community about this.

 

Just to confirm, do you see an error code when that error message appears? 

 

We'll be looking out to your reply 🙂

/K

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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Re: not possible to add spouse (same household!) to spotify family

Regular

Hi,

 

Thank you for your response. Iwas able to fix it with the help of Spotify chat customer support. 

 

Cheers

Re: not possible to add spouse (same household!) to spotify family

Moderator
Moderator

Hey there @bivvo,

 

Thanks for keeping us in the loop 🙂

 

Glad to hear everything is working as it should now!

 

Have a nice day

/K

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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