payment problem

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payment problem

-zjrq5incr_ag
Casual Listener

I had to pay for my spotify premium duo November 25th, but I'm having credit card issues. has been asked to update payment details, but declines all credit cards I place. both debit and credit. I am trying to switch to the premium family plan and is still denied.

 
3 Replies

Re: payment problem

Rock Star 16
Rock Star 16

Hi @-zjrq5incr_ag,

thanks for posting !

 

Please check out this payment troubleshooting help page for further info and help.

 

Let me know how it goes :)

OneByBooRock Star 16
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Re: payment problem

-zjrq5incr_ag
Casual Listener

I have tried debit and credit cards and neither one works. It's been three days and I can't update the payment details.

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Re: payment problem

Rock Star 16
Rock Star 16

Hi @-zjrq5incr_ag,

 

Could you mention what kind of error you are getting ?

 

Thanks :)

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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