premium for family

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premium for family

Newbie

I have a premium for family subscription and also had a normal subscription. I cancelled the payment on the normal subscription and now all of a sudden all of the premium fetaures ahve disappeared and so despite paying the premium monthly payment of £14.99 I am only receiving the free subscription options so I can jump through the tracks and I have to listen to ads. Not sure what has gone wrong have removed the app and relogged in and its still happening

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