premium to family: old payment got lost

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premium to family: old payment got lost

Suravarapu
Newbie

Plan

Free/Premium

Country

India

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hello, I paid for an yearly family plan today. But I saw that the account page still shows me that I am subscribed to a premium plan and not a family plan. I contacted the support team and I was to told to subscribe to a family plan with my creditcard/debitcard details. I did the original payment with paytm but there is no subscribe option with paytm. Luckily my debit card seems to be accepted and now I am subscribed to the spotify family plan. Here comes the issue. Why is the next bill date shown in a week from now? and not a year later (in 2021)?

Kindly help me. 

Thanks,

Niranjan

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1 Reply
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Re: premium to family: old payment got lost

Moderator
Moderator

Hey @Suravarapu,

 

Thanks for reaching out about this here in the Community and welcome.

 

If you successfully activated Premium Family as a consequence of upgrading from the standard Premium, your next billing date should naturally be antedated (on the grounds of no extra-cost incurred for updating to a more expensive subscription), but not so much!

 

Would you mind double-checking in your account page (Account overview > Your plan > Payment) what the next billing date is? As a heads-up, for example, if you see something like 9/2/20, that equals to September the 2nd 2020 and not February the 9th 2020. 

 

Let us know whether this helped. We'll keep an eye on your reply 🙂

MarioModerator
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