Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan: Premium family
usa
Device: iphone x
Operating System: iOS 10
i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s only an option to send a link. i send her the link but it doesn’t work for her; she appears as a free account. how do i get her back on?
Hey @nuprin, thanks for reaching out to the Community!
Could you send your wife another invite following these steps > Manage Members section? If you're unable to, please try sending her another invite and make sure your wife opens the link in a different browser as well.
If she is still having issues, please let me know the error message being shown when she tries to join the Premium Family plan.
Keep me posted 🙂
hey, thanks for the quick response. i have copied the link and sent it to her as well as sending it through the buttons linked to the different apps. she actually doesn’t get an error message. she just starts getting commercials.
p.s.
im actually running iOS 12.3.1 if that’s relevant. i don’t know how 11 got there.
Hey @nuprin,
Thanks for the info!
Could you send me a screenshot of the add that start to play? I'd love to take a look.
will that get the playlists back?
Hey @nuprin,
Thanks for getting back to me.
I am a bit confused, so can you let me know if you already invited her to your Premium for Family and has she accepted it?
At what point does she start seeing commercials?
Keep me posted.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…