spotify can't find my address

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Re: spotify can't find my address

Casual Listener

Do not expect a solution to the problem, it took quite some time to simply reproduce it and they ended up  suggesting I should propose an other location nearby... Although google does know my adresse !

 

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Re: spotify can't find my address

Moderator
Moderator

Hey folks,

Thanks for reaching out to us about this!

It should now be possible to manually input your address as the Family plan manager.

Bear in mind that you will be able to join a Family plan as a member as long as the address you input matches the one the manager used when registering for Premium Family.

 

Hope that clears things up! Let us know if there's anything else we can help with.😉🙂🙂

PeterModerator
 
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Re: spotify can't find my address

Casual Listener
Hi ,
Same problem in Utrecht, NL.
I'm trying your suggestion, but how do I know what address 'might be acceptable' for the system? Google suggestions roll down as I type, but they never work....
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Re: spotify can't find my address

Moderator
Moderator

Hey there @ID2322490,

 

Thanks letting us know you're still unable to add the address. 

 

What happens when you try to enter any address that shows up on Google Maps and after you make sure it's specific enough? If an error message appears, what does it say? 

 

Btw, can you confirm if you've followed the steps from this Ongoing Issue?

 

Keep us posted!

 

 

 

PetyaModerator
 
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Re: spotify can't find my address

Casual Listener

solved.

(I think it was the ggl translate. It was running with chrome when I was trying to enter the address. Switch it off, now fine)

Thanks!

 

P

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Re: spotify can't find my address

Moderator
Moderator

Hey again @ID2322490,

 

Thanks for telling us that it worked out for you! 

 

We're happy to hear you'e able to enter you address now. Let us know if there's anything else we can help you with.

 

Have a great day!

PetyaModerator
 
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Re: spotify can't find my address

Visitor

I am in the military living overseas with my family. My address doesn’t come up.  I tried entering the address manually but when my family enter the same address this is the message that I get:

You need to live at the same address
It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for family members that live together. Try again when you’re at the same address. What can I do to add my family?

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Re: spotify can't find my address

Moderator
Moderator

Hey there @dramos631,

 

Thanks for reaching out! 

 

Sounds like the other family members could have a different country in their accounts. Check the country you have in your profile here. Send them the same link too, so they could check if the country in all accounts matches. 

 

If not, this article can help them change the country to the right one. 

 

Let us know how it goes!

PetyaModerator
 
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Re: spotify can't find my address

Visitor

My street does not exist on googlemaps and the closest are other peoples houses... So it seems I will not be able to continue with the familyplan if you cant help. What to do?

The houses on this street was built 2,5 years ago but google has not updated its map to include us.

 

Best regards

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Re: spotify can't find my address

Moderator
Moderator

Hi @JJOJJ,

 

Thanks for reaching out about this here in the Community!

 

If you can’t find your address, try selecting the nearest street name or a close landmark and make sure to let your family members know which address you entered, because they will be asked to confirm the exact same address to join the plan. Please don't use someone else's address 🙂

 

For full info on Premium Family, we recommend visiting this support page. 

 

Hope this helps. Let us know how you get on.

XeniaModerator
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