was on premium, joined family plan but still being charged.

Reply

was on premium, joined family plan but still being charged.

libbys
Visitor

i joined spotify over a year ago with my own premium account. my dad decided to make a spotify premium family account. i joined on with him but i am still being charged $10.77 each month. in my account it says my subscription is only premium but on my dads account it says i am part of the premium for family and that my account is active. why am i still being charged? and how do i make it stop while still being on the family plan?

1 Reply

Re: was on premium, joined family plan but still being charged.

Rock Star 21
Rock Star 21

Hey @libbys, thanks for reaching out to the Community!

 

I'll be happy to help.

Could you send me a screenshot of the full page of your account overview? Please make sure to hide sensitive info when posting to the Community.

 

Keep me posted ;)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS