Account Hacked, Wanting to renew my subscription with a new email

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Account Hacked, Wanting to renew my subscription with a new email

Visitor

Student Premium Plan

United States of America

 

Device

Iphone X

My Question or Issue

I had my account with another email hacked, I changed my password and did not sign into the account user anyone else's device. So, I had to delete the account completely. How would I go about reactivating the student account under a different email? 

 

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Re: Account Hacked, Wanting to renew my subscription with a new email

Moderator
Moderator

Hello @gabbynapper,

 

Welcome to the Community!

 

Sorry to hear this happened to your account. If you still had an active student discount on the account you closed, you won't be able to apply for another discount with the new account, you need to wait until 12 months have elapsed since you first signed up for it on your previous account. 

 

Our support teams will be able to help you transfer the discount to your new account, but only if your old account was closed within the last 7 days - after that it will be completely deleted.

 

For full info on this you can check out the Spotify Answer here

 

Hope this info is useful. Give us a shout, if you have any other questions.

XeniaModerator
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