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Plan
Premium
Country: Canada
I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment information afterwards but it says my subscription is the normal rate (9.99) and that I already redeemed my student offer when I tried to change my plan. What can I do to change back to the student plan?
Hey @lavenderkills, and welcome to the community.
Hope you're doing great!
I'm sorry to hear this. Please check for the following:
If you're still having issues, please send me a screenshot of the error message is shown (make sure you hide sensitive info when posting to the community.)
Let me know how this goes 🙂
I'm experiencing the same problem! Say's redeemed but onlye applied this morning. Already tied cleaning cookies, and that kind of things and still want's to charge me the normal plan.
Hey, @birth1mark and @lavenderkills.
Thanks for reaching back out.
Based on the error message you showed me, it's possible that the Student Discount is linked with a different account. I'd recommend checking out these steps for finding the correct account with the Student Discount.
Keep me posted 🙂
Hi,
That wasn't the problem. I reached Spotify support on twitter and they followed the activation and everything got ok and working.
Thanks
Hey, @birth1mark.
I'm glad to hear that you got things fixed! If you need help with anything else, just start up a new thread and the community will be happy to help.
Do you still need help?
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