Been Charged twice

Reply
Highlighted

Been Charged twice

Ingrid_
Newbie

I just signed up for student premium and have been charged ($4.99) twice. I read that when that happens that the second payment goes towards your next month payment. However, I looked it up and it says the next time I will be charged will be on 9/20/17 which is exactly in a month. Should I contact my bank ?

1 Reply

Re: Been Charged twice

MonicaM_Bogota
Roadie

Hi, @Ingrid_!

 

Welcome to the Spotify Community.

 

It sounds like one of these payments wasn't successful. The payment on your statement should show as pending/pre-auth, meaning no money's been taken. The funds should reappear on your statement soon. 

 

Don't hesitate to create a new thread if you need some extra help. 

SUGGESTED POSTS