Been charged full price when im a student

[SusanStrachan14]

Last month I was charged full price even tho I'm a student, once again today went to pay to get it back and its saying £9.99. I have attached a photo to show evidence. 

[Peter]

Hey @SusanStrachan14.

Thanks for reaching out to us about this.

Don’t worry - this is an issue that a lot of users on the student discount experience. The best way to go about this is to get in touch with our Customer Support team here, who will be able to take a look at your account and see what's happening backstage.

Hope that helps, and let us know how it goes!