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Can't Update Billing Information

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Can't Update Billing Information

Visitor

Plan

Premium

Country

U.S.A

Device

LG Stylo 6

Operating System

Android 10

 

My Question or Issue

Hi! So I am unable to update my billing my information. I recently got a new debit card and want to use that to continue to pay for my plan. Unfortunately, the only option that appears is paying with PayPal. Is this a bug or am I forced to use it?

1 Reply
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Re: Can't Update Billing Information

Moderator
Moderator

Hey there @Adrian60

 

Help’s here!

 

We're currently investigating an issue causing users to see PayPal as the only payment option available when trying to subscribe for Premium. Take a look at this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Make sure you follow the steps under Status Update as well. 

 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any questions.  

IvanModerator
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