Can't activate student discount

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Can't activate student discount

gozcan83
Casual Listener

Plan 

Premium

Country

Turkey

 

 

My Question or Issue

I am premium member for many years now and now I am student eligible because I am emrolled in a college. I validated it from sheerid and received email that I am eligible for a discount until next year this time. However, when I click on student discount thing, it says "there is a problem" and a cassette with 500 written on it appears on a page. When I check my account, it says I am regular premium and I will be billed regular price on 4th November. 

4 Replies

Re: Can't activate student discount

a8oj-k0a_vjib
Newbie
I have the same problem, please help how to solve.
Highlighted

Re: Can't activate student discount

Moderator
Moderator

Hey @gozcan83,

 

Thanks for reaching out to us about this!

 

If you're still having trouble with this, do you mind trying to open the link in the SheerID email you received in an incognito window or a different browser?

If that doesn't work, could you try opening it from another device?

Let us know how you get on! We'll be here in case you need any further help.

PeterModerator
 
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Re: Can't activate student discount

anyarmy
Newbie

Hello, I went through the sheer ID verification and now finally got the message that the student discount is activated. I clicked on "Get Discount" button in my account screen (screenshot1) and it takes me to a screen that says "use your discount" (screenshot2) but no way to actually apply the discount to my account. I am a premium family subscriber already Please see the attached screenshots. I'm caught in a loop. This is all in "incognito" mode. Thank you.

Screenshot1.png
Screenshot2.png

Re: Can't activate student discount

rlwbarnes
Casual Listener

I'm in the exact same situation. They made me pay the 14.99 as my subscription had just ended despite having just had the student discount "available". I want a refund or at the least to have the next two months be taken out of this 14.99. I don't understand how to "apply the discount" when it takes me to this exact same screen over and over again. wth is up Spotify. This is why you guys need a dedicated support team that isn't lurking around in forums.

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