Can't cancel premium student

[ripermadi]

Plan

Premium for Student

Country

Indonesia

Device

PC

Operating System

Windows 10

My Question or Issue

I just bought the Premium Family Plan, but haven't stopped subscribing to the Premium Student Plan. I can't find way to unsubscribe the plan. How do I unsubscribe from the Premium Student Plan?

[Emilia_8]

Hello @ripermadi, 

Thank you for reaching out here in the Community!

If you used your existing account with Premium Student to subscribe to Premium Family, your subscription should switch automatically. 

Keep in mind that you could have been charged for the price difference while changing your plan. It's explained here. 

However, if you created a new account or used a different one to subscribe to Family, you can log in on your account page (Make sure to use the credential for the account with the Student subscription) and cancel there. 

Note: There are a few ways to sign in, e.g. with your email, phone number, Facebook, or Apple.

For more steps, make sure to take a look at this Support Article. 

Let me know how it goes!