Can't renew Spotify Discount due to "use by other account" though no others exist

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Can't renew Spotify Discount due to "use by other account" though no others exist

vroomvroom
Casual Listener

Plan

Premium

Country

USA

 

My Question or Issue

 When I go to renew my Spotify Premium Student Discount I get the following message: "Your student credentials are already associated with another Spotify account." This does not make sense, since this account has used these credentials for the past 3 years.

3 Replies

Re: Can't renew Spotify Discount due to "use by other account" though no others exist

Moderator
Moderator

Hey @vroomvroom.

 

Thanks for getting in touch with us - we'll be glad to help you out :)

Just to confirm, did you get an email asking you to renew your student discount? It might be that you are not due to renew the discount for another few months. 

If not, then it is possible that you have by mistake already activated the student discount on another, secondary account.

 

In order to locate this account and to transfer the student discount back to your original account, you will have to get in touch with our Customer Support team here. You will need to provide them with your SheerID student discount credentials.

Let us know how it goes! We'll be here if you need any more help :)

PeterModerator
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Re: Can't renew Spotify Discount due to "use by other account" though no others exist

vroomvroom
Casual Listener

Thank you! Got it all sorted out with the Customer Service team

Re: Can't renew Spotify Discount due to "use by other account" though no others exist

Moderator
Moderator

Hey @vroomvroom.

 

Glad to hear our folks were able to help you out with that :)

 

Let us know if you have any other questions - we'll be...

 

spotify:track:0qnqsfFYgBo0sPHM2JmfTq

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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