Can’t use premium for students

[chocoholicpanda]

Hello,

I had gotten my student status verified a couple of months ago, but since I was in a different country, I was told I could not use my student discount. Now that I'm back in my country, I want to use my student discount but I am receiving an error saying that I've already used up my offer (which I didn't).

[Xenia · Accepted solution]

Hello @chocoholicpanda,

Thanks for reaching out here and welcome to the Community!

If you have already verified your student status, you should have an email from SheerID with the confirmation and a link to activate your discount. When you try to reapply for the discount again, you'll see the message that this offer has already been used.

Check your inbox for a confirmation from SheerID to activate your discount. If you haven't heard from them yet, you can also get in touch with the team from SheerID, so that they can check your status again.

If, however, you've activated the discount on the wrong account, I'd suggest you take a look at this Spotify Answer and go through the steps.

For full info on Premium Student check out this support page.

Hope this helps! Give us a shout if you have any further questions.

[devinamorris]

Hi ! I recently committed to a University that is now my Spotify email and when I try to use it for the student discount I am unable to because it says they could not verify my student status. If there is anything I can do to fix this please let me know. 

-Devina Morris