Card charged but premium not activated

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Card charged but premium not activated

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Hello, 

I was recently trying to use my Spotify Student Discount via a debit card, and everytime I tried paying, it failed and gave me the error "Something went wrong, please try again later or get help".

Howeever, my card has been charged Rs 59 for each of these three transactions, and Premium hasn't been activated on my account yet.

So, in a nutshell,

1. By when can I expect a payment revert from Spotify?

2. How can I resolve the issue of my Premium status not getting activated even though money is being deducted from my account.

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Re: Card charged but premium not activated

Rock Star 9
Rock Star 9

Hi @tusharrenjhen

Thank you for reaching out here in the Community!

There's an ongoing issue regarding payments not going through or Premium plan not activating for subscribers in India. 

Please, make sure to add your +VOTE there and subscribe to the topic. That way you'll be notified with all the future updates on that case. 

Emilia_8Rock Star 9
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Re: Card charged but premium not activated

Rock Star 9
Rock Star 9

Hi @tusharrenjhen

Thank you for reaching out here in the Community!

There's an ongoing issue regarding payments not going through or Premium plan not activating for subscribers in India. 

Please, make sure to add your +VOTE there and subscribe to the topic. That way you'll be notified with all the future updates on that case. 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Card charged but premium not activated

Visitor

Hey,

I got the same error multiple times(used different browsers too). My account has been debited by Rs.59 five times. Please let me know about the situation and how can I apply for the refund or actually get the premium.

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Re: Card charged but premium not activated

Visitor

Have you received your money back? The same problem occurred when I was doing the transaction. I was charged 119 rs and it's been more than 12 hours but I still haven't received my money back. Do I have to wait more?

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Re: Card charged but premium not activated

Moderator
Moderator

Hey there @Nishaa1!

 

Thanks for reaching out and welcome to the Community.

 

Can you start by taking a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end yet.

 

With some payments it might take a couple of days until the charge is processed, so we'd recommend that you wait 48 hours to see if the payment shows up on your Receipts page and you get your Premium features. If it doesn't, you should soon receive your funds back automatically. 

 

Keep us posted on how it goes. Give us a shout if you have any other questions.

ElenaModerator
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