Charged but no premium


Charged but no premium


Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no change in my account status yet. Please make a refund or give me my premium account asap.


</moderator snip payment details>

1 Reply

Re: Charged but no premium


Hey @burakyumat.


Welcome to the Community!


If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.


Thanks! Have a nice day :)

Daisy Moderator
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