Charged for Premium and Family Subscription

[shelton1245]

How do I get help with my account? I am currently being charged for family and premium. 

My Question or Issue

[Katerina]

Hey there @shelton1245,

Thanks for posting and welcome to the Community!

Just to confirm, were you charged on the same day? If so, it sounds like you have a second account that is also on a subscription. You can find more info here on how to locate it.

You can also read this support site article for more info.

Let us know how you get on 🙂