Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi there, I had signed up to spotify using the student discount deal through unidays. I have just checked my account to see when my membership would expire, however I have noticed you have been charging me the full amount of £9.99 per month as opposed to the discounted £4.99.
Could you please check what has happened here as this obviously is a big difference in the amount I have been paying compared to what I should have been paying.
Kind regards,
Sabi
Hey @iJustSaBii,
When did you sign up to the student discount?
Thanks for letting me know.
Your student discount is active for 12 months from the moment you apply it to your account. After that, your account will revert to the standard Premium rate.
This is so Spotify can check your eligibility each academic year. Spotify has automatically sent you an email reminder when your discount was about to expire. If you’re still a student, you can reapply for an additional 12 months at https://spotify.com/student.
Hey @iJustSaBii!
Thanks for getting in touch via the Community.
We'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further for this, and take a look under the hood at your account.
Thanks,
Jack
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…